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USB otg for Moto e5 go...how does it work???

Can anyone tell me how to activate the USB otg feature on the Moto e5 go??? I've had it working before on a different Moto e5 phone but can't get it to work on my new one...
 
OTG should be plug and play. And a quick check reveals that the e5 Go should support OTG (I'd be a bit worried if any phone these days does not).

What OTG connections have you tried to use? Just in case it's a specific device or app that isn't working.
 
OTG should be plug and play. And a quick check reveals that the e5 Go should support OTG (I'd be a bit worried if any phone these days does not).

What OTG connections have you tried to use? Just in case it's a specific device or app that isn't working.

The weird thing is that I had this exact same phone before and was able to use the OTG functions. I broke that phone and bought the exact same phone and can't get it to work. Mind you it wasn't as simple as plug and play, I had to use developer options to turn on USB debugging and put the USB configuration in MTP. But that isn't working now for this phone. I can't remember if I am missing an important step or if it's some glitch with this new phone?
But I have tried using a OTG cable and a OTG card reader...neither worked.
Thanks for the help!
 
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