Im having problems with my current htc phone. Its still under factory warranty however they want me to pay a $25 replacement fee which i think is stupid. They have always overnighted me a phone or sent a prepaid package in. I dont know if im in some sort of exclusive list. They claimed the manufacturer is imposing the fee on them. I call BS on that. I already spoke to a supervisor and they said they would put a "request to waive the fee" ... But id have to wait up to 72hrs.
On top of this i have an htc desire 816. They want to essentially downgrade me to an lg volt phone because they are out of stock on htc.
I find both actions unacceptable.
Ive been with VM for 6 or 7 years now and im leaning to making a switch if this doesnt get resolved to my satisfaction.
Heres a response i got back via twitter:
I'm sorry but we can only send out a replacement of the same make and model you already have and the $25 fee is a processing fee. Are you supposed to be receiving a call back in regards to the possible waiving of the $25 fee? Justin
I do not like that phone nor do i want to pay a fee. I feel as though theyre not giving me any options.
I remember before i had a problem with a phone and since they were out of stock they gave me credit towards a new phone. I can remember another time that they overnighted me a phone without sending mine back in first.
On top of it all im also basically losing the remainder of my monthly plan due to shipping time of 7 to 10 days.
On top of this i have an htc desire 816. They want to essentially downgrade me to an lg volt phone because they are out of stock on htc.
I find both actions unacceptable.
Ive been with VM for 6 or 7 years now and im leaning to making a switch if this doesnt get resolved to my satisfaction.
Heres a response i got back via twitter:
I'm sorry but we can only send out a replacement of the same make and model you already have and the $25 fee is a processing fee. Are you supposed to be receiving a call back in regards to the possible waiving of the $25 fee? Justin
I do not like that phone nor do i want to pay a fee. I feel as though theyre not giving me any options.
I remember before i had a problem with a phone and since they were out of stock they gave me credit towards a new phone. I can remember another time that they overnighted me a phone without sending mine back in first.
On top of it all im also basically losing the remainder of my monthly plan due to shipping time of 7 to 10 days.
