Virgin mobile to straight talk number port please help

[ShyTheSniper]

So recently my phone completely broke and I can't use it so I decided to buy a straight talk phone and when I went to activate it it asked if I had an old phone number if I wanted to port so I typed in my old phone number then i went through more steps and it said it will take a few hours to 2 days to port it and it's been a day and a half and nothing happened. I'm worried I have to do something on the phone I can't access and I'd like to keep my old number please can someone explain on what happened or if I just need to wait longer and it will automatically work? I hope. Thank you!

 

[svim]

Porting over a phone number from one carrier to another carrier has to be done on their end so there isn't a lot you can do on your phone or even logging into your accounts using a web interface. Have you tried contacting someone at Straight Talk to check on the changeover status? Are you sure your account with your previous carrier is paid up and there isn't anything like an early termination fee or number porting fee involved?
https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers