VM - Returning rooted phone

[sheureka]

Has anyone ever returned a rooted phone to VM for exchange? My Galaxy Reverb is either dead or in a serious coma - and I really need a phone. What happens if I just call for a replacement and they send me a new one?

 

[Cole29]

You have to send the rooted one back. I expect you'd be charged for rooting it. You can't factory reset it at all?

 

[DMedina559]

You could return a rooted phone ad long as root was not the one that messed it up. I have returned quite a few rooted phones with no charges. (All under warranty)

 

[SuperAfnan]

Don't worry they never check it. I sent a dead rooted phone to them once. They don't care.