Voice Search wont call contacts

[DAE51D]

I have an HTC Evo 4G as do two of my co-workers. I have the latest updates from HTC, they are one update behind. We all use (Google's) "Voice Search 2.1.1". And another co-worker has a MyTouch 4G. Same "Voice Search" version as us.

They all can say, "CALL PAUL DANSET" (one of the guys with an Evo too) and it will find the contact and dial him. All three of their phones work this way (so it's not a name problem). However, on mine, when I say that, I get stupid crap returned like:

[phone] call showbox sodo
[phone] call rainier boardshop
[phone] call zipcar seattle
[magnifier] call paul van tech
[magnifier] call paul vantec
[magnifier] call pole dancer -- my personal favorite

​

So WTF is the deal?

The only thing I could really think of was that I do NOT put my contacts "on the cloud" (i.e. in Gmail). I only have them locally on my phone. I had a horrible suspicion that maybe only contacts in Gmail/Cloud could utilize this feature, so to test it, I created a new contact in Gmail.com named "Joe Blow" with a "555-1212" phone number. I let my phone sync up so it showed in the contact list. Then tried, "CALL JOE BLOW" and once again, pure failure. It tried to immediately call "chevrolet of bellevue" (WTF!?) canceling the call gave a list of other mostly useless options:

[phone] call chevrolet to bellevue
[phone] call komo 1000
[phone] call seafair inc
[magnifier] call joe blow -- see it found it here
[magnifier] call joe blo


​

Despite finding "joe blow" it didn't use it as the default to call. Why?

I went into the main menu "Settings > Search > Searchable Items" and made sure "People" is checked.

I checked "Settings > Voice Input > Voice Recognizer Settings" and they all look good.

Anyone have any ideas as to what is broken here?

 

[Copleo]

No idea, DAE51D, but I would see if an uninstall - restart -install (from the market) scenario of GV would improve anything. The app you got seems screwed up, doesn't it? So you might as well get rid of it anyway.

 

[galaxip]

My htc evo 4g came with a wonderfully working version of voice search. When I told it "Call Michelle" it phoned my wife out of my contacts, perfectly.
But then, I synced my contacts with my Exchange email. Bad idea, apparently. Now voice search calls not-quite-random Michelles from the internet. Sometimes it calls businesses without any Michelle in any way related.
So I factory reset the phone. Yet when I try the voice search again.. Not-quite-random Michelle from the internet.
I am so unhappy about this that I may return the phone. I feel like I have been purposefully sabotaged. Someone must know how to restore functionality. But no one is talking.
Next step is to follow the above suggestion and uninstall the specific voice search app, even though as I said a factory reset did not relieve the symptoms. Then I will give the Sprint store a chance to fix it. Then it goes back.
I have no need to phone random businesses. What is useful to me is a way to phone my contacts.

 

[galaxip]

So for an update:
I have once again successfully used voice search to "Call Michelle" out of my contacts.

No idea which steps were the money-makers here, but this is what I did..
.Verified my HTC Sync version on pc was 3.0.5511
.Went into outlook on PC and deleted ALL my contacts
.Went into htc sync on pc and told it NOT to sync contacts and NOT to sync calendar (phone gets these over air anyway)
.Went into gmail on pc and exported my contacts to .csv file
.Imported those contacts into outlook on pc
.Uninstalled HTC Sync from pc
.Synced HTC contacts with gmail on the HTC

Afterward, first time I used Voice Search, it still called some weird number.
The second time, it called the expected contact.

Hope that helps someone.

 

[DAE51D]

I don't use "the cloud", nor will I ever. I don't trust Google or anyone but ME with my contacts and information.


If you're not the customer paying for the data, then you're the product being sold.

Guess which one you are?