Voicemail message says can't automatically find the voice mailbox

[utzybuzzy]

When people call my Samsung Note 8, the message they receive says 'can't automatically find the voicemail box mailbox not in use'. My voicemail is set up, but why do people calling, and I don't answer, receive this message?

 

[Dannydet]

Contact your carrier

 

[marctronixx]

what is your carrier?
how long have you had the phone? is it new? did this just started happening today?
did you change your number? do you have any spam blocking feature activated?

agreed, contact your carrier and make sure your VM is setup on their side.