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Help Volume Has Gone Crazy

Lana30

Android Enthusiast
Hi Friends,
A friend of mine is having some volume issues. I think it is a stuck volume button, but I wanted to get everyone´s opinion.

He said that the App volume reduces to near zero after about 15 seconds (for example, Stitcher). Turn the volume up again, and down it goes seconds later. He has tried it with no other sound apps running (typically he uses Waze and Stitcher; but tried with Waze off). He has also tried bluetooth and speaker; same issue.

He had the problem some months ago; it cleared with a reset. It started again about a week and a half ago. The 5.1.1 upgrade come up, so he installed that, hoping it would cure the problem. It didn’t. He did a reset again and the problem remains.
 
What happens when the volume is adjusted on screen or with headset?
If the same symptoms persist then its probably a sticky button.
 
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