I have contacted Google and Verizon and there is no Red Verizon Voice Mail icon for the home screen or in the apps? Google couldn't help me and neither could Verizon who put in a support ticket somewhere. This is really aggravating. So thinking I deleted it, I went and reset the darn phone after spending hours setting up my screens and lo and behold still no red verizon voice mail icon! Could anyone look on their phone and tell me if they have one?