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Help Why can some people not receive GIF message

Deelynde

Deelynde

Member
I just love the live message app but not all seem to be able to receive it. I've sent it to two iphone users who did get it but then two other iphone users did not. Anyone know why some can't receive a GIF (and it's not a large file problem). Thanks in advance
 
We're they on the same carrier? We're the phones on the latest firmware?

Did they use the stock app or 3rd party?

What carrier are YOU on? Could be an issue between the carriers.

Maybe it's something that will get ironed out in an OTA. The phone is still not officially released yet...
 
They were all different carriers than me (I'm Verizon, they're ATT). One received the gif but two didn't. Out of the two that didn't, one was a brand new Iphone the other an older Iphone. Sure they are all using the stock app.
 
I'm using the Verizon app. That's where it works sometimes and sometimes not

Well that worked for me too, but I don't like the stock app. Are we supposed to switch back and forth to send GIF's?
 
I don't like the stock app either. I don't use the live message often enough, so when I do use it I'll do a quick switch
 
Yeah that's the reason I sparked discussion on carriers and apps. I read on other forums that some also were experiencing the same issues and it was based on intercarrier issues or using 3rd party apps.
 
I think it's a conversion error with whatever app is RECEIVING it. For example, my live messages work great with Facebook Messenger, but they don't work with Chomp SMS: all my recipients get is a static image. I suppose it depends on the user you're sending to.
 
Well the person that couldn't receive it when I used Verizon messaging did receive it when I sent from stock app. So guessing 3rd party app problem
 
I would have NO PROBLEM using the stock messaging app if it offered a dark theme. I use Cool Theme with Chomp and don't like that blinding white background. I don't think there's an option to fix that unless I theme the whole phone, which is something I have no interest in.
 
The_Chief said:
I would have NO PROBLEM using the stock messaging app if it offered a dark theme. I use Cool Theme with Chomp and don't like that blinding white background. I don't think there's an option to fix that unless I theme the whole phone, which is something I have no interest in.
Click to expand...

You can change the background of the stock message app. Just tap the 3 dots on the top right of the main messages screen and go to settings, backgrounds. You can pick anything from your gallery.

Back in the day, you could also change the text bubbles color and shape, but I don't see that option anymore.
 
It's been a minute since I logged into this forum! Just replaced my Note 4 with the 8 and I love it so far! Only issue so far is sending animated messages through text. I've tried the native app and about 4 from the play store and no luck. I'm on Verizon if that makes a difference.
 
What kind of trouble? Is it that you can't add the gif to the text box? In that case, you can use Google messages app, or textra and many others. They allow you to send gif's no problem.

If you are about to add to to the text box, but it doesn't send, check your apn settings make sure that they are correct.
 
A bochur said:
What kind of trouble? Is it that you can't add the gif to the text box? In that case, you can use Google messages app, or textra and many others. They allow you to send gif's no problem.

If you are about to add to to the text box, but it doesn't send, check your apn settings make sure that they are correct.
Click to expand...
I can add it to the text but it won't send. It stalls out every time and is deemed undeliverable. Super annoying. Maybe something with the network?
 
are you sending to multiple carriers (sprint, tmo, etc) or just one person/carrier?

are you drawing these gifs using snote/spen or using stock gifs on the app?

you mentioned you tried different apps, did you try textra and google messenger?

can you RECEIVE gifs from the person you are attempting to send to?

did you use a backup from your old phone to be synced with your new phone or did you set it up from scratch?

is this the first day of using the phone? if not , were you ever able to send gifs?

are you using an old SIM or did you get a new sim?

are you sure the sim is provisioned properly through verizon?

did you use the verizon messages app?

if you feel its network related, we would not know here. best to reach out to verizon directory.
 
are you sending to multiple carriers (sprint, tmo, etc) or just one person/carrier?

Multiple carriers. Verizon and AT&T

are you drawing these gifs using snote/spen or using stock gifs on the app?

Both. Neither will go through.

you mentioned you tried different apps, did you try textra and google messenger?

I've tried the stock Sammy app, Verizon, what'sapp, handsent and messenger

can you RECEIVE gifs from the person you are attempting to send to?

Not sure I'll have a friend try and get back to you.


did you use a backup from your old phone to be synced with your new phone or did you set it up from scratch?

Set up from scratch

is this the first day of using the phone? if not , were you ever able to send gifs?

I've had the phone about 2 weeks. Was able to send them for the first few days and then it just stopped.

are you using an old SIM or did you get a new sim?

New. The one from my 4 is much larger.

are you sure the sim is provisioned properly through verizon?

That there is the million dollar question. I'm wondering if that could be the problem!

did you use the verizon messages app?

I did try it out first. When things went haywire I tried out the others.

if you feel its network related, we would not know here. best to reach out to verizon directory.

That's what I was thinking. Just thought I'd see if anyone else was having issues.

Thanks for all of your help! This forum is the best!
 
Appreciate you taking time to respond. Just helps that we are all on the same page.

Worth a shot to try textra and google messenger.

The fact that you were able to send these gifs before but no longer, may suggest an issue on your plan or a setting on your phone may be off. Gifs are MMS messages and are sent out differently than standard treat messages.

It is also worth it to see if you CAN receive gifs.

I’m surprised you can’t send then through whatsapp! Did you try sending using JUST WIFI (turning off the cellular radio) ?
 
marctronixx said:
Appreciate you taking time to respond. Just helps that we are all on the same page.

Worth a shot to try textra and google messenger.

The fact that you were able to send these gifs before but no longer, may suggest an issue on your plan or a setting on your phone may be off. Gifs are MMS messages and are sent out differently than standard treat messages.

It is also worth it to see if you CAN receive gifs.

I’m surprised you can’t send then through whatsapp! Did you try sending using JUST WIFI (turning off the cellular radio) ?
Click to expand...

Thank you again for all your help! I checked my settings and the only thing I changed was adding my messaging app to the unmonitored list in the Battery menu. That seems to have done the trick. I was able to successfully send gifs to 3 different people on 2 networks using both wifi only and data only. I was able to receive them as well. I'll test it out again during peak hours and see if they go through. If it works I'll update here so we can mark the thread solved.
Thank you again!
 
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