Help Wifi Connectivity Problem

[aikesson22]

Hi everyone, this is my first time posting on any type of board so hopefully I don't do something inadvertently offensive. I am having trouble with my wireless connection at home (more specifically, connecting to my wireless network with my Kindle Fire HD and my Evo 4G LTE). I've included as many details as I could think of, hence the lengthy post. Here goes....


My Android phone and my Kindle Fire HD tablet have suddenly decided that they are not going to connect to my home wireless network. As they both stopped working on the same day, I initially figured something was wrong with the router. However, my laptop is still able to connect to the internet so I ruled that out. Next I figured that, against all odds, both devices had somehow become defective at the same time. However, as they are both able to connect to other networks I

 

[gsmuhler]

I have had a similar problem but only with the Kindle, not with my phone. I found that turning WiFi off than back on fixed the problem. It has happened several times.

 

[aikesson22]

Unfortunately that does not work for me. I've also tried restarting the Kindle, but to no avail.

 

[PRallday168]

Unfortunately that does not work for me. I've also tried restarting the Kindle, but to no avail.

would you happen to know if your router is configured to automatically accept a MAC address? if it isnt try changing the encryption to WEP.Then before connecting again long press your network on the kindle and forget network and restart the kindle.

 

[aikesson22]

would you happen to know if your router is configured to automatically accept a MAC address? if it isnt try changing the encryption to WEP.Then before connecting again long press your network on the kindle and forget network and restart the kindle.

Thanks for your reply!

As I do not have MAC Filtering enabled (it's an option in the configuration menu) I would assume that it does, but I may be wrong. Either way, the MAC address for my Kindle (and my phone) is on the "Allowed Devices" list.

I did try your suggestion though, just to see if it would work. Regrettably it did not.

 

[PRallday168]

Thanks for your reply!

As I do not have MAC Filtering enabled (it's an option in the configuration menu) I would assume that it does, but I may be wrong. Either way, the MAC address for my Kindle (and my phone) is on the "Allowed Devices" list.

I did try your suggestion though, just to see if it would work. Regrettably it did not.

hmm. have you tried any other phone or tablet on the same network ? or have you tried your phone and kindle on someone elses network? lets try and minimize possible faults so we can see what is the root of all this mischief lol

 

[aikesson22]

hmm. have you tried any other phone or tablet on the same network ? or have you tried your phone and kindle on someone elses network? lets try and minimize possible faults so we can see what is the root of all this mischief lol

Unfortunately I do not have any other phones or tablets with which to test the connection -- only my laptop (and it works). My phone and my Kindle both work on a nearby university's open network. Because of this I originally suspected something was wrong with my router, but that doesn't explain how my laptop is able to connect to my network. Granted, I am not a very technical person so I am not familiar with the intricacies of wireless networks; there could very well be a simple explanation for all of this with which I am unfamiliar. (Do mobile devices and laptops interact with routers differently? Or what about different operating systems and routers?)

Of course if there is no simple explanation and this puzzle turns out to be too much of a hassle, perhaps the best course of action is to simply call AT&T to see if they will replace the router (all while leaving out the bit about my laptop still working with the router, of course ).

 

[PRallday168]

Unfortunately I do not have any other phones or tablets with which to test the connection -- only my laptop (and it works). My phone and my Kindle both work on a nearby university's open network. Because of this I originally suspected something was wrong with my router, but that doesn't explain how my laptop is able to connect to my network. Granted, I am not a very technical person so I am not familiar with the intricacies of wireless networks; there could very well be a simple explanation for all of this with which I am unfamiliar. (Do mobile devices and laptops interact with routers differently? Or what about different operating systems and routers?)

Of course if there is no simple explanation and this puzzle turns out to be too much of a hassle, perhaps the best course of action is to simply call AT&T to see if they will replace the router (all while leaving out the bit about my laptop still working with the router, of course ).

lol I see! im going more towards a problem with the router in this case. if you call the company's tech assistance they might be able to help out. I would give them a call!