So im sitting here at work and and a coustomer comes in and say i want to see if my phone is ready for an upgrade.. so i go into my system and put her number in and nothing is showing up.. I called up support and they are.. "well we are not seeing that number on file..Is is she sure shes have verizon"... I never thought to ask cuz well i figured that stuff was obvious.. here she is an ATT coustomer! haha she thought that verizon and ATT ere the same thing... boy are you wrong!