vikingisson
Android Expert
I've been patient with Rogers over this 911 storm but I've run out. Contact with them so far has been cordial and each problem has been solved but enough is enough and I'm very tired of this.
Dear Rogers, I have a Magic and as shipped it has your most recent update. However, what happens if I SIM a different phone, any phone? We know what happens, you cut my data without notice or warning. Of course and as has been done by every telco for decades you have done these kinds of things on a Friday night. At the beginning of this ordeal you cut data on a Friday but thankfully I had it back on before Monday morning. Since then I have swapped out for a new Magic which is already updated by Rogers. This past Friday my data gets cut off again. Well now it isn't so easy to get a data refresh as the reps "aren't allowed to refresh Magics". It doesn't matter that my Magic has the update or that my other phone is immune to this bug or that it isn't even an android, you cut me off and then tell me it might come back on in 24-48 hours. I'm paying for voice and data service but not to babysit me or to arbitrarily cut me off in the middle of my work. My account is a business account and believe this, I would not have a cell phone at all in this country if it wasn't business critical. You make your living by selling service and I make my living by using it for certain tasks. So there I am on site after hours which is the only time I can perform a certain task and I get cut off just when I needed it most.
This is now unacceptable and dragging on for far too long. It is my choice to use a different phone from time to time be it an iPhone, Android, whatever. You've done your legal duty with this update but you continue to screw with my livelihood. Why is it that when a rep checks the account they can see that my phone on record is updated but when I SIM a different phone I get cut off? Not acceptable.
Here's an idea for your draconian process; instead of looking for the phone signature of the updated phones and cutting off everything else why don't you look for the signatures of the vulnerable phones? You know what those signatures are, I think there are two, the original ROM from June and the SMS time stamp bug fix ROM from I think August. Actually I'd rather you just stop this all together as you've done more than enough to inform everyone already. You simply don't know if any other phone is vulnerable but it is more likely to be free of any 911 bug.
I want my data back and to be left alone to use my service as I've paid for. Already I've learned through this 1st time of getting a contract that I'll never again do any form of contract. I'd say that there is zero chance of using Rogers beyond my contract but I'm not sure if it isn't just as illogical at the other providers but right now I doubt that I'll stay. As it is I'm paying some of the most expensive rates on the planet and I have to put up with a nanny state of control to use the service. Stop this nonsense or get out of Android phones, actually I'd be surprised if you haven't already mapped out a different path.
Dear Rogers, I have a Magic and as shipped it has your most recent update. However, what happens if I SIM a different phone, any phone? We know what happens, you cut my data without notice or warning. Of course and as has been done by every telco for decades you have done these kinds of things on a Friday night. At the beginning of this ordeal you cut data on a Friday but thankfully I had it back on before Monday morning. Since then I have swapped out for a new Magic which is already updated by Rogers. This past Friday my data gets cut off again. Well now it isn't so easy to get a data refresh as the reps "aren't allowed to refresh Magics". It doesn't matter that my Magic has the update or that my other phone is immune to this bug or that it isn't even an android, you cut me off and then tell me it might come back on in 24-48 hours. I'm paying for voice and data service but not to babysit me or to arbitrarily cut me off in the middle of my work. My account is a business account and believe this, I would not have a cell phone at all in this country if it wasn't business critical. You make your living by selling service and I make my living by using it for certain tasks. So there I am on site after hours which is the only time I can perform a certain task and I get cut off just when I needed it most.
This is now unacceptable and dragging on for far too long. It is my choice to use a different phone from time to time be it an iPhone, Android, whatever. You've done your legal duty with this update but you continue to screw with my livelihood. Why is it that when a rep checks the account they can see that my phone on record is updated but when I SIM a different phone I get cut off? Not acceptable.
Here's an idea for your draconian process; instead of looking for the phone signature of the updated phones and cutting off everything else why don't you look for the signatures of the vulnerable phones? You know what those signatures are, I think there are two, the original ROM from June and the SMS time stamp bug fix ROM from I think August. Actually I'd rather you just stop this all together as you've done more than enough to inform everyone already. You simply don't know if any other phone is vulnerable but it is more likely to be free of any 911 bug.
I want my data back and to be left alone to use my service as I've paid for. Already I've learned through this 1st time of getting a contract that I'll never again do any form of contract. I'd say that there is zero chance of using Rogers beyond my contract but I'm not sure if it isn't just as illogical at the other providers but right now I doubt that I'll stay. As it is I'm paying some of the most expensive rates on the planet and I have to put up with a nanny state of control to use the service. Stop this nonsense or get out of Android phones, actually I'd be surprised if you haven't already mapped out a different path.
, and I gave him the build #. He realized it's the new one, so he wanted to give me some instructions. I told him to just perform a network refresh, but he told me that the problem would persist. He seamed so clear and consistent, as if he's had someone with this problem. I was more consistent though, and I won 