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Help Youtube/Play Store Not Working

James Winfield

James Winfield

Lurker
Hello

I'm wondering if anyone might be able to help me as I have not been able to use either Youtube or Play Store since Monday, they just keep having the loading circle.

I have tried various ideas, forcing a stop, clearing data, wiping the cache partition - it won't let me remove the Google accounts on my phone.

Does anyone have any ideas? It is driving me crazy!

Thanks
James
 
Hi James and Welcome to Android Forums.

Sounds like a network issue,If on WiFi,Forget network and reconnect to it.See if that does anything to fix it.
 
Thanks for the welcome.

It isn't working on 3G, 4G, work wi-fi or home wi-fi.

I did also do a firmware update recently - it wasn't working before and isn't working after.
 
You might have to do a factory reset,(This what I would do.)Which is designed to fix issues like you have.
  • Turn the Galaxy S5 off.
  • Now press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Now use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Wait until you see the reboot system now option and then use the Power button to select it.
  • When the S5 restarts it should be completely wiped and ready to set up again.
 
AMOCO said:
You might have to do a factory reset,(This what I would do.)Which is designed to fix issues like you have.
  • Turn the Galaxy S5 off.
  • Now press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Now use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Wait until you see the reboot system now option and then use the Power button to select it.
  • When the S5 restarts it should be completely wiped and ready to set up again.
Click to expand...

Will that delete everything on my phone though?
 
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