Yuehoo android head unit stuck on sync screen

[David Steele]

Bought an android radio unit called yuehoo for ford kuga 2015.

It's stuck on a SYNC screen. Every time I tap to go to home or settings etc it goes there for approximately 1 second and then goes back to the sync screen with Chinese writing.

Any advice greatly appreciated. Yes hard reset done many times already.

 

[David Steele]

Image attached. Reverse camera works fine and stays on.

 

[David Steele]

I've placed a video here also.

 

[David Steele]

Here's the spec https://uk-m.banggood.com/YUEHOO-9-...60.html?cur_warehouse=CN&ID=6281274&rmmds=buy

 

[David Steele]

Here's the spec https://uk-m.banggood.com/YUEHOO-9-...60.html?cur_warehouse=CN&ID=6281274&rmmds=buy

 

[mikedt]

It sounds like buggy software in the unit, that needs fixing by the developer/manufacturer(Yuehoo), possibly with an update.

Image attached. Reverse camera works fine and stays on.

FYI the Chinese states, "Bluetooth audio", "Connect", and "Bluetooth audio device"

 

[David Steele]

Thanks,

This is the response from the seller. Are they correct?

Message
hi friend for this problem, it is the canbus problem, replace new canbus is ok, would you like to replace new canbus ? if yes, please close the return case, we will send you new canbus from Germany warehouse

 

[David Steele]

They have also said this:

I am sorry for the inconvenience caused.Please don't worry, we will try our best to help you.
could you please remove this cable,check the radio can be turn on or not, and please send me the canbus photo , may be it's the canbus problem.
Thank you so much for your time.

 

[David Steele]

I don't have any way of testing the radio. I'd have to take it to a garage and they will charge.

Is there a psu i could get that would let me power up the unit without me having to install it in the car?

 

[David Steele]

Attached are images of the canbas they requested

 

[David Steele]

And the canbus they are referring to

 

[mikedt]

I don't have any way of testing the radio. I'd have to take it to a garage and they will charge.

Is there a psu i could get that would let me power up the unit without me having to install it in the car?

I don't think so, not unless you can get hold of a workshop CANbus testing rig. Having said that, I've never touched anything CANbus myself(I haven't owned a car in 15 years), I only know what it is and have seen online.

I think your best move is to get them to replace it, and try a new one.

 

[David Steele]

Yeah, think you're right. Just sending it all back is the best option.