Zte merit z990g issues

[blue_angel]

Hi, I have the Zte Merit z990g and every since I bought it, its constantly "rebooting" on its own constantly. I was hoping that someone could possibly explain why its doing that and how can I get this issue resolved.....or is that something that can be resolved even?

Thank you for your response and time in advance!!

 

[dontpanicbobby]

Hi blue_angel, Your ZTE Merit is also known as the AT&T Avail. We have a dedicated forum for your phone in which I found a partial answer for you. Constantly "rebooting" on its own sounds like you are experiencing a boot loop. A Factory Reset may solve this issue for you. I found the directions for a factory reset in this post by 0078265317.

 

[dontpanicbobby]

By the way blue_angel, would you like me to move this post to that forum for you? More ZTE Merit owners would see it there and maybe answer the rest of your question.

 

[blue_angel]

Yes, I would, thank you so much. I've done a factory reset on it yet still having the same issue. It use to boot loop and erase all of my settings including the APN. (I went months on end without data due to it) upon calling my service provider, she updated my location and Ive not lost the APN setting since, but it still reboots constantly, even in the middle of a phone call. I was told it could be a small core issue, but have no idea how to check it or anything. Isnt there some kind of test that can be ran on the internal system to check the core and operation of the phone that I could run?
I so appreciate your help.

 

[mrnyjet]

i would guess that if it still under warranty, or if recently bought, you should return it and exchange for another one. Whether it is on net10 or straight talk, you do have around 30 days for exchange and 1 year of warranty.

 

[blue_angel]

Yes, however they send refurbished phones back. It takes a week to get a box with a ups envelope in it to send back to Net10 then an additional 2 weeks to receive my replacement. Which really wouldnt be an issue except that I live out in the woods and have a very sick disabled child so its important that I have a phone at all times.
Last year I had a LG android through Net10 and sent it back due to several glitches, was sent a refurbished phone just like it only to send it back within 2 weeks because when I turned it off to charge one night, the crazy thing wouldnt go any futher than the splash screen the next morning. It took me a month and half to get a replacement that time. Its crazy, I know..... I could of drove it to Florida myself and picked it up in the amount of time it took them to send the replacement phones. Which kinda bothers me about all that any way.... I mean we buy brand new phones from the store, yet when they are faulty and we have to send them back, we end up with the same make & model we had, except it had issues already, hence needing to be "refurbished" in the first place.
Kind of a lose/lose situation when it comes to dealing with Net10 if you ask me. Which is one reason Id like to get away from them and their service asap.....until then, Im stuck.