I have a nice brand new ZTE RACER which I nearly rendered unusable this morning partly due to a fault in the manual and partly due to network provider 3's overseas call centre.
My last ZTE phone broke. So I upgraded. Being security concious I set up as I thought a PIN on the phone that like my last phone was a 7 digit number.
When I switched on the phone to test it I was prompted me for a number A PUK number. given the circumstances, as I was actually testing the PIN I just assumed this was the PIN. After trying it several times I phoned 3. Got put through to an Indian with less than perfect English who didn't understand my problem didn't understand my Welsh accent I think and as a result compounded the problem. I needed to make a second phone call.
THERE IS A LIMIT OF TEN TIMES ON ENTERING A PUK NUMBER IT IS NOT A PIN NUMBER.
THE PIN NUMBERS ON THE RACER ARE LIMITED, I AM TOLD TO FOUR DIGITS.
I had not changed the pin and I have used up most of the PUK number tries, I believe.
Also I hate being put through to an Indian call centre, as a bit of a linguist myself, I know the problems of using a second language and how miscommunication can occur. I don't mind where the person is really but the quality of English has to be PERFECT. It wasn't. It caused problems.
As an educated speaker of English since childhood I speak like one. It is very difficult to realise how complicated the words you are using are.
I don't like it when someone starts of asking you to speak slowly!
My last ZTE phone broke. So I upgraded. Being security concious I set up as I thought a PIN on the phone that like my last phone was a 7 digit number.
When I switched on the phone to test it I was prompted me for a number A PUK number. given the circumstances, as I was actually testing the PIN I just assumed this was the PIN. After trying it several times I phoned 3. Got put through to an Indian with less than perfect English who didn't understand my problem didn't understand my Welsh accent I think and as a result compounded the problem. I needed to make a second phone call.
THERE IS A LIMIT OF TEN TIMES ON ENTERING A PUK NUMBER IT IS NOT A PIN NUMBER.
THE PIN NUMBERS ON THE RACER ARE LIMITED, I AM TOLD TO FOUR DIGITS.
I had not changed the pin and I have used up most of the PUK number tries, I believe.
Also I hate being put through to an Indian call centre, as a bit of a linguist myself, I know the problems of using a second language and how miscommunication can occur. I don't mind where the person is really but the quality of English has to be PERFECT. It wasn't. It caused problems.
As an educated speaker of English since childhood I speak like one. It is very difficult to realise how complicated the words you are using are.
I don't like it when someone starts of asking you to speak slowly!