HELLO ALL..
.. SO.. got the evo, after waiting on wirefly for two weeks to NOT deliver. strolled into a best buy, bam they had 3..A guy was taking them out of the box.. NO WAY! I ordered. cancelled on wirefly.. bada bum!
while activating it, best buy pitched there insuarnce to me. 10 dollars no deductible. but will not cover lost/stolen. (sprints is 7, will cover lost stolen, with 125 deduc..) mulled it over. What sold me was the.. "if we cant fix our phone, you get a brand new one" yay! oh and the "you'll be protected as soon as you leave the building" ok. cool..
Well hit up amazon, bought a inocase active ii
Amazon.com: Seidio Innocase Active Case for HTC EVO 4G - Limited Edition: Cell Phones & Service
came the next day.. put it on.. kinda bulky, made the phone feel like a tank! i didnt mind the bulk, I wanted protection. gave up my 3gs for this phone. (and I dropped that 3gS at least once a month) ever try filiming a drunk buddy doing karaoke will drunk yourself? aaahhh good times..I DIGRESS.. but drops occur.. you feel me?
Surely this new tank case can withstand a drop.. wrong... getting out of my car, texting (swyping) before I got out, forgot my key in the ignition, opened door, dropped phone.. screen shattered instantly. I heard it. eww.
(see picture)..
after only having it for 9 days I wasnt even mad about, wierd part was it still worked FLAWLESSY! I could swype text ( with the glass digging into my skin of course), but even parts I couldnt see worked great..
so I take it to best buy, some rude ass bitch, was like.. is this an ipad, or iprong, I like umm, no an evo.. (irrelevant I know) but Its funny. and shes like ok but its not a phone right.. and Im like no it is.. an EVO! (bitch had no teeth in her mouth) eww.. anyway.. so she snatches my evo! starts trying to peel off the silicone backing,well if youre familiar you have to take off the plastic skeleton first, so im like here.. let me do it..
she prints out a label, I said how long will it take?? 3 WEEKS! (it was like she was happy about telling id be without my phone for 3 weeks).. what a bia. ( I couldve just been in a bad mood, and over analyzed evrything) but its been a week. and I still think she was terrible!
and so.. my questions (finally right??) are as follows
1 HAS anyone dropped there evo, without a case, and what happened?
2 HAS anyone bought THIS case, and dropped it? what happened?
MORE IMPORTANTLY
3 has anyone ever had geek sqaud repair a touchscreen on there phone. or pda?
4, what are other options for screen repair.. is there a kit out yet? saw one on ebay today for 149.99 JESUS!! might as as well, have sprint INS and pay a deduct, you know.
5.HOW WAS THE QAULITY OF THE WORK??
.. SO.. got the evo, after waiting on wirefly for two weeks to NOT deliver. strolled into a best buy, bam they had 3..A guy was taking them out of the box.. NO WAY! I ordered. cancelled on wirefly.. bada bum!while activating it, best buy pitched there insuarnce to me. 10 dollars no deductible. but will not cover lost/stolen. (sprints is 7, will cover lost stolen, with 125 deduc..) mulled it over. What sold me was the.. "if we cant fix our phone, you get a brand new one" yay! oh and the "you'll be protected as soon as you leave the building" ok. cool..
Well hit up amazon, bought a inocase active ii
Amazon.com: Seidio Innocase Active Case for HTC EVO 4G - Limited Edition: Cell Phones & Service
came the next day.. put it on.. kinda bulky, made the phone feel like a tank! i didnt mind the bulk, I wanted protection. gave up my 3gs for this phone. (and I dropped that 3gS at least once a month) ever try filiming a drunk buddy doing karaoke will drunk yourself? aaahhh good times..I DIGRESS.. but drops occur.. you feel me?
Surely this new tank case can withstand a drop.. wrong... getting out of my car, texting (swyping) before I got out, forgot my key in the ignition, opened door, dropped phone.. screen shattered instantly. I heard it. eww.
(see picture)..
after only having it for 9 days I wasnt even mad about, wierd part was it still worked FLAWLESSY! I could swype text ( with the glass digging into my skin of course), but even parts I couldnt see worked great..
so I take it to best buy, some rude ass bitch, was like.. is this an ipad, or iprong, I like umm, no an evo.. (irrelevant I know) but Its funny. and shes like ok but its not a phone right.. and Im like no it is.. an EVO! (bitch had no teeth in her mouth) eww.. anyway.. so she snatches my evo! starts trying to peel off the silicone backing,well if youre familiar you have to take off the plastic skeleton first, so im like here.. let me do it..
she prints out a label, I said how long will it take?? 3 WEEKS! (it was like she was happy about telling id be without my phone for 3 weeks).. what a bia. ( I couldve just been in a bad mood, and over analyzed evrything) but its been a week. and I still think she was terrible!
and so.. my questions (finally right??) are as follows
1 HAS anyone dropped there evo, without a case, and what happened?
2 HAS anyone bought THIS case, and dropped it? what happened?
MORE IMPORTANTLY
3 has anyone ever had geek sqaud repair a touchscreen on there phone. or pda?
4, what are other options for screen repair.. is there a kit out yet? saw one on ebay today for 149.99 JESUS!! might as as well, have sprint INS and pay a deduct, you know.
5.HOW WAS THE QAULITY OF THE WORK??
before this, my touchscreen was flawless, no light leakage, no screen seperation.. nothing! so im really weary of just getting the screen replaced.. Im thinking when its returned, Ill exchange it for a new one, for some other issue, cause ill be within my first 30 days. (HOPEFULLY!).. but just let me know..
so im 2 weeks into the 3 week repair process, and im on the parts ordered section... which they say can take up to 10 days, Im imagining that because the reason the evo is costantly in and out of stock, that this will be the longest part to wait on, so when it takes them longer then 3 weeks, to give me back my phone, what do I do? do I complain? do I chaulk it up to being careless... were gonna see
another thing, when that toothless biatch snatched my phone from me, and told me 3 weeks, and told me to sign, here and here. I didnt notice until reading it later, that I was suppose to remove my media card.. the 8gb that came with it. so it went off for repair with the phone.
I will tell you this. If I dont get it back, or best buy doesnt compensate me for it, Im going to raise holy hell!!, you gone read about it, whenever I get my phone back. I can see you reading usa today right now, saying its a shame how twojk ****ed them poeple up. so ill let you know. I dont see my phone getting back in the time frame now. but who knows. maybe they'll surprise me.
UPdate 2~~ 3 weeks (21 DAYs) WITHOUT EVO
3 weeks to the day. called bb they said after 30 days I can apply for an escalation where I may get a new phone sent from htc.. yay... NOT!!
I was also told that my memory card issue, (For me signing something i didnt read) I would either be taken care of in the store for that.. or they would send me my original one back somehow.
since then Ive called sprint and added tep, right before the 30 day mark.. and cancelled black tie service.. also
My continued experience with BB will deide whether or not I buy anything else from them..
last year alone I bout a 800 dollar laptop.
900 dollar washer dryer set.
1200 plasma tv.
300 ps3
and on and on and on
I dont shop at bb because they are the Best Buy, no I shop there, cause Ive been buying shit from them since I was 16.. so if they foul this up. and its not made right.. I wont be shopping there anymore.. HELLO WALMART
WALMART wouldve taken back my phone that day, and gave me three.. cause thats how they roll.bb better step up there game..
i guess ill update when I get another phone..
conclusion...
7-30-10 (33 days after turning it over)
so I went up there twice the past week, once on monday, spoke to general manager,he explained to me, what I already knew, that the phone is in short supply because the screens are the main components they cant make enough of, so it should be expected that the delay in the repair is due to the same reason.... and I said well, while I understand how all this works, this isnt what I was promised when I decided to go with BB insurance, instead of sprint TEP, Id have just paid the 100 dollars and had a phone a month ago.. so he said ok, he'd send up another esclation, gave me his number, and told me to call him in 48 hours if geeksqaud hadnt called me, ok... so called 48 hours later, was on hold for 30 mins (with no answer) went up to the store, he was in a meeting, spoke to the mobile manager, she said he would escalate to the area manager for me, to get a resolution. Im really pissed off now... he said someone should call me that day.. no one called.. yesterday (friday) 7-30-09 I called again, on my lunch, break. asked to speak to either the mobile spot manager or the Gm, was told niether was available, but this guy I was talking to had remembered me from yesterday, (he wasnt on duty, he was just in the store checking email, etc..) and he said yea my understanding of the black tie protection was that after 10 days of no parts you should be junked out.. he said he was the only manager there today,so give him a little bit, and hed see what he could do. ok.. cool..
15 mins later he calls me back, and says ok.. they just got 5 in, my claim is a junk out, as of now.. and I could come up there, and pick it up, itd be waiting on me!!!. naturally.. this made my day
funny thing is,got to the store, and the guy that was there then, was like umm, did someone call you? or..?? im like yes.. so and so. and hes like ok hold on.. he dissapears for 20 mins, and comes back with the phone, I was like lord.. another 20 mins later, Im walking out of the door with it.. he did ask me, when he was setting it up,would I like to add the bb insurance to this one.. (as id cancelled it, and added sprints tep.. I just gave him that look.. you know the look.. well.. he didnt get the look.. lol, so after about 10 seconds.. I said.. no..... hahahah. if there is a silver lining to all this, its that, while I waited 33 days, my phone was brand new, out of the box, not a refurb or repair, and and.. I got to keep all of my accesories from my first one (minus the memory card, that shipped out of course.. DARN!) but 2 chargers,batteries,usb cables,backs, books, you name it.. .. ok.. thats my story.. good luck.. scudder!
I think if you have someone that knows what the hell is going on, and is willing to press some button for you, youre good to go.. took me 5 trips to the store, and a couple rude ass people.. but I got a new evo.. and I WILL NEVER DROP IT AGAIN!.. the END
update. 7/12/10.. (TWO WEEKS) EVO-LESS.
so im 2 weeks into the 3 week repair process, and im on the parts ordered section... which they say can take up to 10 days, Im imagining that because the reason the evo is costantly in and out of stock, that this will be the longest part to wait on, so when it takes them longer then 3 weeks, to give me back my phone, what do I do? do I complain? do I chaulk it up to being careless... were gonna see
another thing, when that toothless biatch snatched my phone from me, and told me 3 weeks, and told me to sign, here and here. I didnt notice until reading it later, that I was suppose to remove my media card.. the 8gb that came with it. so it went off for repair with the phone.
I will tell you this. If I dont get it back, or best buy doesnt compensate me for it, Im going to raise holy hell!!, you gone read about it, whenever I get my phone back. I can see you reading usa today right now, saying its a shame how twojk ****ed them poeple up. so ill let you know. I dont see my phone getting back in the time frame now. but who knows. maybe they'll surprise me.
UPdate 2~~ 3 weeks (21 DAYs) WITHOUT EVO
3 weeks to the day. called bb they said after 30 days I can apply for an escalation where I may get a new phone sent from htc.. yay... NOT!!
I was also told that my memory card issue, (For me signing something i didnt read) I would either be taken care of in the store for that.. or they would send me my original one back somehow.
since then Ive called sprint and added tep, right before the 30 day mark.. and cancelled black tie service.. also
My continued experience with BB will deide whether or not I buy anything else from them..
last year alone I bout a 800 dollar laptop.
900 dollar washer dryer set.
1200 plasma tv.
300 ps3
and on and on and on
I dont shop at bb because they are the Best Buy, no I shop there, cause Ive been buying shit from them since I was 16.. so if they foul this up. and its not made right.. I wont be shopping there anymore.. HELLO WALMART
WALMART wouldve taken back my phone that day, and gave me three.. cause thats how they roll.bb better step up there game..
i guess ill update when I get another phone..
conclusion...
7-30-10 (33 days after turning it over)
so I went up there twice the past week, once on monday, spoke to general manager,he explained to me, what I already knew, that the phone is in short supply because the screens are the main components they cant make enough of, so it should be expected that the delay in the repair is due to the same reason.... and I said well, while I understand how all this works, this isnt what I was promised when I decided to go with BB insurance, instead of sprint TEP, Id have just paid the 100 dollars and had a phone a month ago.. so he said ok, he'd send up another esclation, gave me his number, and told me to call him in 48 hours if geeksqaud hadnt called me, ok... so called 48 hours later, was on hold for 30 mins (with no answer) went up to the store, he was in a meeting, spoke to the mobile manager, she said he would escalate to the area manager for me, to get a resolution. Im really pissed off now... he said someone should call me that day.. no one called.. yesterday (friday) 7-30-09 I called again, on my lunch, break. asked to speak to either the mobile spot manager or the Gm, was told niether was available, but this guy I was talking to had remembered me from yesterday, (he wasnt on duty, he was just in the store checking email, etc..) and he said yea my understanding of the black tie protection was that after 10 days of no parts you should be junked out.. he said he was the only manager there today,so give him a little bit, and hed see what he could do. ok.. cool..
15 mins later he calls me back, and says ok.. they just got 5 in, my claim is a junk out, as of now.. and I could come up there, and pick it up, itd be waiting on me!!!. naturally.. this made my day
funny thing is,got to the store, and the guy that was there then, was like umm, did someone call you? or..?? im like yes.. so and so. and hes like ok hold on.. he dissapears for 20 mins, and comes back with the phone, I was like lord.. another 20 mins later, Im walking out of the door with it.. he did ask me, when he was setting it up,would I like to add the bb insurance to this one.. (as id cancelled it, and added sprints tep.. I just gave him that look.. you know the look.. well.. he didnt get the look.. lol, so after about 10 seconds.. I said.. no..... hahahah. if there is a silver lining to all this, its that, while I waited 33 days, my phone was brand new, out of the box, not a refurb or repair, and and.. I got to keep all of my accesories from my first one (minus the memory card, that shipped out of course.. DARN!) but 2 chargers,batteries,usb cables,backs, books, you name it.. .. ok.. thats my story.. good luck.. scudder!
I think if you have someone that knows what the hell is going on, and is willing to press some button for you, youre good to go.. took me 5 trips to the store, and a couple rude ass people.. but I got a new evo.. and I WILL NEVER DROP IT AGAIN!.. the END
