• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help ***Official*** Status of your Droid X order thread

neoxfl said:
Hi
Just returned my first X, faulty camera verified by verizon did not have auto focus at all!!
Now waiting for new X again,told will be shipped on 27th. Let's hope this will be a fine device. I am back to my Inc for now. Feels SMALL. I am already missing X!!
Click to expand...

I got my faulty X (died after 15 minutes of activation) on Friday. I got my confirmation email for my replacement at 3:32 p.m. Friday. I really hoped I would get quick tracking since it is a replacement and they have my money already since I used my credit card. But nothing yet.

And to make it even worse, when I plug the order number I received from the lady for the replacement into the order tracking system, I get a message that the order number isn't found.

I'm calling her when she gets in today at 12:30 p.m. I do not want this screwed up, nor do I want to wait 7-10 more days for my replacement phone. I stayed up until 1:00 a.m. Thursday moring dealing with all this....and I still have no X and no timeline to get my replacement. This is very frustrating!
 
rmreid said:
Just called CS, for my order that was placed on the 15th between 5:15/5:30am CST - My order will not ship until 7/27 as the X is on backorder :mad:
This is the 2nd time I've been caught up in VZN launch issues, first with the Incredible and now the X

Looks like I will be staying with my Bold 9700 and AT&T :rolleyes:
Click to expand...

Yup, what good is a network if you cannot get a phone.

Dropped calls with the iPhone 4 is better than no calls on Verizon
 
marcfogel said:
Yup, what good is a network if you cannot get a phone.

Dropped calls with the iPhone 4 is better than no calls on Verizon
Click to expand...
Agreed :D
Funny part VZN was quick to mail me my bill :rolleyes: which I had to tell them I wouldn't be paying since I didn't have a VZN phone.....
 
Bennec-
And to make it even worse, when I plug the order number I received from the lady for the replacement into the order tracking system, I get a message that the order number isn't found.
Click to expand...

If you ordered over the phone, your order number won't be found on the status page on Verizon's website. It's stupid, but I did mine on the phone and when I call they see the order, but the website is no help.
 
sagittarianbabe said:
Bennec-


If you ordered over the phone, your order number won't be found on the status page on Verizon's website. It's stupid, but I did mine on the phone and when I call they see the order, but the website is no help.
Click to expand...

Well that is good to know, so thanks. I guess I have no choice but to wait until the 27th of July. That is now the new date verizon is showing on their website. The 23rd is long gone. Why oh why can't Verizon and their phone manufactures get their shit together and allow folks that want these new great smartphones to get them? ARGH!
 
Ok.. Ordered the Droid X at the 15th at 10:54 am. Verizon Status is still "Processed, Please wait for shipping informatino in and email (Summerized)"

Just another story to go with a major fail on ordering online with verizon. Who would have thought they would be so awful on providing a status given the issues they had with the incrediable.

Get your act togther Verizon!!!

Poor communication!!! I don't mind if it was being back ordered as long as that is communicated to me beforehand.. it allows me to make a decision on going with something else or waiting.. to me that just verizon wanting make there numbers look high and screw the customer.
 
Mr. Osato said:
Finally got my shipment notification! Still wanna dress someone in a verizon uniform so i can punch them in the face for the hell i've been through.
Click to expand...


When did you get your notification as I ordered on the 15th and live in Long Island. Placed order at 1:00 was not processed until 8PM. I am seeing they are working their way through the 15th orders
 
I was going to line up at the local Verizon store for the phone on the 15th but I couldn't make up my mind between the DX or the DInc. I ended up skipping my trip to the store that morning but when we went there late on the 16th to get my son a phone, I saw the DX and decided it was what I wanted.

They stated it would ship no later than 7/23. I read here about folks getting shipping notices already so I called Verizon to ask if I'll be getting a notice when it ships and if so, would it be an email or a text message. The first gal tells me that it will ship by 7/23. That's great, but that's not what I asked! She transfer me to another gal and SHE tells me that it will ship by 7/27. Well that's NOT great, and it's NOT what I asked. I told her about being told twice before about shipping by 7/23 but she still insisted that my order had the 7/27 date.

GRRRRRRR....that's like telling a kid that Christmas is on the 12/29 this year!
 
rmreid said:
Just called CS, for my order that was placed on the 15th between 5:15/5:30am CST - My order will not ship until 7/27 as the X is on backorder :mad:
Click to expand...

Have faith. I was in similar situation, ordering online early on the 15th. Last time i spoke to CS, on saturday, they had no idea when i would get a phone. All they said was by the 27th. To my surprise I got a shipping notification e-mail on sunday! :eek: Phone will be delivered tomorrow.

Moral of my story is... CS has no idea what is going on. Don't be surprised if you get shipping confirmation in the next day or 2.
 
Mine's on the truck for delivery, but sadly I will be gone almost all day, and wont be able to pick it up at the fedex station for a few days. this sucks...
 
Had to return my X to the local Verizon store this morning (malfunctioning touch screen). They will be replacing it, but told me it would not ship until 7/27. :-(
 
I passed the fed ex truck today while doing an errand, and they DID only ship ONE phone in each box! So I at least have ONE now. The second phone supposedly left a destination 3 hours away at 7am this morning, so it SHOULD be a half hour drive away now.

Verizon said they would clear us to go pick it up as soon as they verify the package is here, so we're just sitting on our hands now.
 
GGH514 said:
When did you get your notification as I ordered on the 15th and live in Long Island. Placed order at 1:00 was not processed until 8PM. I am seeing they are working their way through the 15th orders
Click to expand...

Got it around 10 am. my order was processed around 5 pm on the 15th. Its coming to my house tomorrow.
 
Magic Angle said:
Have faith. I was in similar situation, ordering online early on the 15th. Last time i spoke to CS, on Saturday, they had no idea when i would get a phone. All they said was by the 27th. To my surprise I got a shipping notification e-mail on Sunday! :eek: Phone will be delivered tomorrow.

Moral of my story is... CS has no idea what is going on. Don't be surprised if you get shipping confirmation in the next day or 2.
Click to expand...

What I can't believe is how VZN messed up 2 product launches which I unfortunately was a part of both times - The X is heading down the same path the Incredible went down :( and to think I was going to dump AT&T for their clueless CSR's and Supervisors :rolleyes:
 
I ordered online on 7/16, roughly 1pm, I don't know when the order was actually processed, but from what others have posted i can only assume 8+ hrs from that time....

I still have the generic "your order has been processed, you will be updated with tracking or back order info when/if necessary" message when i check my order status. Called vzw and was told there not shipping until 7/27 due to back orders, I politely let her know that I had placed my order on 7/16 BEFORE the vzw website was updated with such information, I was even given the option to pay for next day air (which I opted out of).

Her only reply was that they couldn't "keep up" with the online orders and that my order was defiantly confirmed, It just will not ship until 7/27. What the hell, i just spent all weekend psyching myself up for this thing, now i have to wait another week and a half :(
 
WishinItWas said:
I ordered online on 7/16, roughly 1pm, I don't know when the order was actually processed, but from what others have posted i can only assume 8+ hrs from that time....

I still have the generic "your order has been processed, you will be updated with tracking or back order info when/if necessary" message when i check my order status. Called vzw and was told there not shipping until 7/27 due to back orders, I politely let her know that I had placed my order on 7/16 BEFORE the vzw website was updated with such information, I was even given the option to pay for next day air (which I opted out of).

Her only reply was that they couldn't "keep up" with the online orders and that my order was defiantly confirmed, It just will not ship until 7/27. What the hell, i just spent all weekend psyching myself up for this thing, now i have to wait another week and a half :(
Click to expand...

I'm in the exact same boat (except I ordered about 6 hours earlier)... I'm hopeful that the CSRs are as clueless as others have indicated in this thread.
 
my order is supposed to arrive at 3PM today. Thus why i have every window in the house open so i can hear the truck.
 
I just taped a release form to my door in case I didn't hear the truck or wanted to spend some quality time in the bathroom after eating lunch.
 
So I just got off the phone with FedEx, my package is on the island but had damage =/ They said they will have it out for delivery this afternoon for me to check the damage.
 
You must log in or register to reply here.
Back
Top Bottom