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Help texting issues

S

shawnshack

Newbie
My wife and I each have a Samsung Mesmerize. Each of us have a small number of people who cannot receive our texts, or only receive a some of them. Has anyone else had this issue? USC has been working with us on this since we got the phones (34 days ago). They say they have everything right on their end and that it must be the phones. Tomorrow they are swapping the phones for us. It just seems weird that both of us got a lemon for a phone. It's been a frustrating process trying to get the issues fixed. I'm hoping the phone swap works.

I've tried using a variety of texting apps and the messaging app that came on the phone. The people who aren't receiving our texts are also on US Cellular. One of them even has a Mesmerize.

Are there any apps that cause some issues? Most people receive all of our texts.
 
I have not had issues with people receiving texts from my mez. I have sent them to my wife's BB on Sprint, a friend with a Droid X, and co-workers also on USCC. No problems that I am aware of.

It certainly could be your phones, but it also could be something that was set up incorrectly by USCC. If its mostly people on USCC that aren't getting them, that would be a huge red flag for me as a tech researching the issue.
 
LaTuFu said:
It certainly could be your phones, but it also could be something that was set up incorrectly by USCC. If its mostly people on USCC that aren't getting them, that would be a huge red flag for me as a tech researching the issue.
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That's what I thought. I've found that the lower level customer service representatives tend to be those with the most common sense and the most polite. They all seem to think so too. Once they put me through to the data tech team all common sense seems to go out the window. Also, about half of the supervisors seem to lack common sense. It's getting frustrating dealing with this company...
 
Finally getting somewhere with them. My number was corrupted when I made the port. They have their engineers working on a fix. I'm screwed until then. It took me telling them that I just wanted to cancel my account to get them to take my issue seriously.
 
shawnshack said:
Finally getting somewhere with them. My number was corrupted when I made the port. They have their engineers working on a fix. I'm screwed until then. It took me telling them that I just wanted to cancel my account to get them to take my issue seriously.
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See reply #4.

Sorry for your luck.
 
I have the same problem, the rest of the phone is fantastic, but I have to restart my phone a couple times a day to push many of my texts through! I went and swapped for a new phone last week, and I'm running into the exact same issue now! I really need a smart phone, but USC doesn't off iphone, and I prefer the android operating system. PLEASE HELP!!!
 
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