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New to Android & Documents to Go Problem HELP :)

S

symetric

Lurker
Hello, I got a problem with an application that I bought...

I try to explain in my real good english (sorry I'm french)


I purchase "Documents To Go Full Version" that I paid 14.99 from DataViz, I do it by the Android Market.

After the Download, I try to run the program it's says :

Sorry !

The application Documents To Go Full Version Key (process com.dataviz.docstogoapp) has stopped unexpectedly. Please try again.


So I can't do anything so I uninstall the program and they told, you can get your refund for the APP in it's uninstall in 15 min...so I do that.

I decided to download buy the program again , I was thinking maybe I got a bad download... but now I got the same message again ?????


I wanted to post on the official company DataViz Forum but that seem to be close since January 2011...

I got Android 3.0 I think in my phone...(Motorola i1)

Thank !!


HELP !! Please
 
Not sure, I haven't installed DocumentsToGo since about 6 months ago, when I installed it on my BlackBerry. Installation for me with no problems at that time on that platform.

Anyone tried to install recently on Android? Can someone help this guy out?
 
TRS-80 said:
Not sure, I haven't installed DocumentsToGo since about 6 months ago, when I installed it on my BlackBerry. Installation for me with no problems at that time on that platform.

Anyone tried to install recently on Android? Can someone help this guy out?
Click to expand...


Yes please help me !! There not many much good forum like this on the web and I hope someone can help me :)

Thank!!
 
Did you get the free version first? Or was it already on your phone when you bought it? The free version was already on my Vibrant when I bought it. When I use Android's Application manager, it shows the full version uses 0.0Mb but the free version uses .89Mb. I don't know if that means anything or not. So, I have both installed but I have the icon for the full version on my home screen.

Hope this helps.
 
jgreetham said:
Did you get the free version first? Or was it already on your phone when you bought it? The free version was already on my Vibrant when I bought it. When I use Android's Application manager, it shows the full version uses 0.0Mb but the free version uses .89Mb. I don't know if that means anything or not. So, I have both installed but I have the icon for the full version on my home screen.

Hope this helps.
Click to expand...


Hello !! When I got my phone I have only "QuickOffice" Icon and it was not good for me, so I go in the MARKET and buy the FULL VERSION....and now the program won't open.... :(
 
symetric said:
Hello !! When I got my phone I have only "QuickOffice" Icon and it was not good for me, so I go in the MARKET and buy the FULL VERSION....and now the program won't open.... :(
Click to expand...
You must get the free version - the "full" version just unlocks the free one.
 
TRS-80 said:
Not sure, I haven't installed DocumentsToGo since about 6 months ago, when I installed it on my BlackBerry. Installation for me with no problems at that time on that platform.

Anyone tried to install recently on Android? Can someone help this guy out?
Click to expand...


I visited the DataViz Web and found this :

DocID: 14518 - I purchased Documents To Go Full Version for my Android device. How do I install/reinstall/re-activate it on my current Android device?


But I'm searching the Android Market and cannot find what they ask ??? Does anyone see more DataViz application in the Android Market ??? Thank
 
Could it be a problem because he is in France? The market is set up such that it will only show apps that will work on your version of Android, and also some are restricted by country. Not sure why DocumentsToGo would be restricted from France though... Well, just a thought.
 
TRS-80 said:
Could it be a problem because he is in France? The market is set up such that it will only show apps that will work on your version of Android, and also some are restricted by country. Not sure why DocumentsToGo would be restricted from France though... Well, just a thought.
Click to expand...


Sorry, I'm late to answer... I'm in Montreal,Quebec,Canada.... does that change something ?


Thank
 
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