With Verizon employees likely to be instructed to tell customers that they will need to contact Google for all N1 phone support upon release of that phone, it occurs to me that Verizon has 3 clear-cut options in front of them:
1) Offer the Incredible at the same time as the N1 - as an option to those who want the latest high-end smartphone, but who don't want to have to go through Google for support (which will be most people, I'm betting).
2) Have the ability to offer in-store support on customer's N1 concerns and problems - something that Google probably won't relinquish very readily, as it will be akin to admitting defeat of their "online-only" phone sales & support model. However, Verizon is in a considerably larger position of power than T-Mobile is to better affect the "Google only" precedent. I'm thinking that Verizon will at LEAST have some degree of say in how the products that they sell are serviced - especially if it will result in negative opinions and feedback for them if Google does as poorly as they did with the N1/T-Mobile "trial run," as it were. Seems like an impossible task for Google to get their on-line support network up and running to service an 86-million customer base client just a mere 4 months after they have flopped miserably with a 33-million one.
3) Best option yet, offer both #1 and #2!