Help Phone connects to wifi, but no data

[rockdawg]

I am having a problem where my Razr Maxx connects to my wifi at work, but no data is transmitted. The wifi bars are grey/white instead of blue, the phone is being assigned an IP in the proper range and the gateway and DNS are correct. If I try to go to Gmail or the Market it says "No connection - Retry". If I try to browse the Net from the broswer, it just says "Web page not available".

The phone used to work fine on this network until we had a problem and IT reset the router. It also works fine with every other wifi network I've tried it on. I know that indicates it's not the phone, but the IT department is giving me grief because every other wireless device including laptops, wireless printers, iPhones and even a couple other Android phones are all connecting and transmitting data just fine over this same network. My Razr Maxx is the only one having any problem.

I have tried "forgetting" the network and re-connecting. I've done a factory reset on the phone. I even tried my wife's Razr Maxx and it does the very same thing as mine on this network. I called Verizon and they don't have a clue what's wrong and say it must be a setting on the router (which makes sense to me since it worked until the router was reset.).

Does anyone have any ideas or suggestions on what the problem might be?

 

[Drekkyk]

I'm not sure. Your gateway is identical to the other devices that are working?

 

[syntrix]

IT probably did a firmware upgrade and it had/will have consequences.

If you can ping the gateway address, you should be able to 100% route out.

IE, if they assign you 10.1.10.203 and you are on a /24, most IT managers will assign 10.1.10.1 as the gateway.

If you can ping, it's their wifi issue, or they are playing jokes on you. Make sure you don't have any proxy settings (if that is the case of your environment).

 

[rockdawg]

I'm not sure. Your gateway is identical to the other devices that are working?

I haven't checked, but I assume the other's are the same as mine because it is correct. I will double-check tomorrow, but theirs has to be the same or they shouldn't work.

 

[rockdawg]

IT probably did a firmware upgrade and it had/will have consequences. If you can ping the gateway address, you should be able to 100% route out.

They sent a new pre-configured router today. So I'll see what happens once it's installed. Again, I'll double-check tomorrow (before the switch), but I'm pretty sure I already tried that and it worked.

IE, if they assign you 10.1.10.203 and you are on a /24, most IT managers will assign 10.1.10.1 as the gateway.

Right. My IP address is 192.168.10.45 and my Gateway (router IP address) is 192.168.10.1

If you can ping, it's their wifi issue, or they are playing jokes on you. Make sure you don't have any proxy settings (if that is the case of your environment).

The wifi is via an access point I added, so the wifi settings are on my end. The router is theirs and I have no access.

 

[syntrix]

So can you ping the gateway?

Can't remember if you have ping stock.... try mgmt web interface on that gateway ip in the browser?

 

[rockdawg]

I can ping the gateway from the phone, but I can't get the router's web management page to come up.

 

[Drekkyk]

If other devices work on the wifi, but your phone does not, AND your IP settings are on par with those other working devices, then other possibilities include an outbound acl or firewall that is specifically denying your ip or MAC address.

I would manually set your phone to an ip address of a working device (disconnect it from the network of course) and see if you have better luck. Be sure your subnet mask is correct as an incorrect one can cause the symptoms you describe.

 

[baseballphan]

I would like to try what you guys are suggesting but I don't really know how to ping or the other stuff you refer to.

 

[ravenell]

I can ping the gateway from the phone, but I can't get the router's web management page to come up.

Having this problem as well. Did you resolve the issue?

 

[loonee2n]

I am having similar problem to the point where my router loses connection with my other devices while the phone is trying to connect to it. Looking at forums elsewhere, I tried something that someone else did. I changed my wireless router from B+G+N to B+G. Toggled my wifi off/on and it works now. I have no idea what that means, but I'm not giving up my N router for my phone. I'll just skip using wifi until ICS comes out and maybe that will fix it.

I don't know if this is the same problem, but I'd be curious if this solution will work for you.

Just edited this post. Spoke too soon. I still had to set a static IP for it to work, but at least now it's not disconnecting like it was on B+G+N.