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Help S3 Touch Screen broke out of nowhere

darkjedig

Lurker
I just wanted to ask anyone here because I have searched and have not found a similar problem: Today my Galaxy S3 GT-I9300 (bought unlocked on ebay) just broke out of nowhere. The touch screen is completely dead however the other buttons (home, back, etc) are working. I don't know what to do as my warranty card is in arabic and I had to cut my sim card down to fit the micro sim so it wont go in any other phone. I am a bit screwed as this is the only phone in my house.


Any ideas guys? I'd appreciate any feedback on this since I cannot use it for anything!
 
edit to add I've done a firmware reset and a hard reset and nothing. I think it is a faulty screen. Oh well, I'm done with this phone, it's not worked right since I got it so Im moving to a Galaxy Nexus..Just need a new sim now.
 
One of the perils of ordering things like this from ebay :(

Sorry you had issues. I haven't seen any other threads about the touch screen suddenly not working.
 
I dont think I can since there is a 14 day return policy and I've had the phone a month.

If you paid w/ your credit card on PayPal you can set up a dispute w/ your credit card company. Also set a dispute w/ PayPal as well.
 
How does warranty work with Ebay? Is it non-existent?

The problem with the S3 is that the digitser comes bundled with the screen. Unlike HTC where I could buy a replacement digitiser for
 
thanks for the advice everyone. I have E-mailed the seller to see what he says before I do anything else. I did look at replacement screens and digitizers and they are a fortune!

I don't understand how the screen can just stop working on a brand new phone like this. I was on the phone texting,I set it down while I ate lunch and then when I got back in the car and took it out, the screen wasn't working. I never dropped it, its been wrapped in its case since the day I opened the box. Its always been a little laggy and frozen with random restarts so I guess I got a faulty one (typical).

Thanks again.
 
Same exact thing happened to me with one I bought from Verizon online - but luckily after only 14 days of owning it (right at the end of my return window). Took it to a store and they gave up on trying to get it to work. Sadly, it turns out none of the stores in my area stock the 32GB blue version of the phone, so I was to call Verizon's online portion to get a new one shipped. As I had no phone to make such a call, they were going to allow me to use one of their office phones.

Once connected, I was told I would have to ship it in and if they thought I had done any damage to the device that I would be charged the full retail price. Annoying as I'm in a Verizon store to verify such a state already and now I need to worry about damage in shipping - but whatever. Then the lady started having me go through their "you're a dumbass" diagnostics stuff (like taking out the battery). I mentioned I had already done so before as had the employees at the store I am calling from. She then said in the most annoyed and rude voice possible: "Is there some reason you can't do it again?". As silly as it might be, that was the straw that broke the camel's back.

Having to wait for the new phone. Having to worry about something going wrong and therefore being outside my safety period despite being a store currently to verify my device's defect. The locked bootloader, inability to stop the camera sound, annoying wifi notifications, inability to toggle 3G/4G without an external app, the constant browser freezing where I would have to kill/restart the process, etc. The decline of the Verizon network as I no longer get signal where others might not along with them never having added full cell signal coverage to my city's subway network while AT&T and TMobile had. The $100/month price tag. The slight that I was one of the earlier online pre-orders yet watched tons of people who ordered after me get it days sooner. Unlimited 4G LTE can only offset so much... I will truly miss the amazing speed.

So - I told the lady on the phone "Um, that's alright, I changed my mind. Thank you." and then hung up. I got back into the queue for a representative in the store and paid $35 for the privilege of returning a defective device (restocking fee). Plus as I had my trusty Thunderbolt with me, I could have them re-activate that there so that I would have a phone again, rather than the difficulty that would have come from attempting it online as my 4G sim card for the phone had to be replaced. Switching to a Galaxy Nexus on Tmobile's $30/month unlimited internet/text with 100 voice minutes that actually arrives today.

TLDR: I've had it happen as well so it seems like it isn't just a fluke. While quite advanced, it seems like these phones may have a slightly higher than average defect rate possibly. No fix that I could figure out for this issue.
 
Same exact thing happened to me with one I bought from Verizon online - but luckily after only 14 days of owning it (right at the end of my return window). Took it to a store and they gave up on trying to get it to work. Sadly, it turns out none of the stores in my area stock the 32GB blue version of the phone, so I was to call Verizon's online portion to get a new one shipped. As I had no phone to make such a call, they were going to allow me to use one of their office phones.

I can sympathize with you, It is astonishing that these phones can fail and there seems to be no recompense on behalf of the manufacturer. My wife has the nexus which I bought on Google play and it seems a more solid phone all round.
What I ended up doing was visiting my local ubreakifix store here in Florida, and they are charging me 300$ to put in a whole new screen which comes out a less than buying a new phone (although not by much) .

The marketing campaign for the s3 is legendary, It's everywhere. I was at the movies yesterday and there was a 2 minute ad about the phone. You can't escape it.

I doubt a slew of defective devices would hurt their sales at all, it seems these large companies are becoming less and less consumer friendly as they become more and more powerful.:rolleyes:
 
Hate that this happened to you , but this is why I never will buy a phone on ebay. Seller might have sold you a dud from the get go. Hope it all works out.
 
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