Before I updated to 421, my device was rooted (bloatware removed) and still showed "normal", here is what I did to get it that way... had Stock installed, rooted the phone, made back up of rooted stock, installed a different rom to try. looked at the status and it showed Custom... didn't like the rom, so decided to revert back to rooted stock. rebooted back into recovery, wipe cache and all, and did a recovery from the back up that I had. after I booted back into the normal operation, checked status and it showed "normal"... was able to remove another piece of bloatware, and still showed "normal". unfortunitly wasn't able to apply the 421 update because the update looked for the removed bloatware, so had to completely wipe the phone and reload stock with all its glorious bloatware...basicaly the way Metro is, unless you have ALL the bloatware there ( which means no since in rooting ) you WON'T be able to apply any major updates, unless someone here makes a work around. the minor update looked for the root status and removed it and reinstalled missing bloatware... basicaly getting the phones ready for the major update to 421.
just my two cents worth....