Cant connect to the internet

[monsterenergy22]

So I went to use my CC and all of the sudden it says it cant connect to the internet. It is successfully connected to my 2.4ghz wireless network as well. It has not taken the new OTA yet.

I have rebooted my router and done a factory reset on the CC as well.

Any other ideas?

 

[Rukbat]

If it's connecting to the router but not to the internet, make sure that your router is connected to the internet. Use some other device(a computer, laptop, etc.) and go to some link - here, aol, anywhere.

Check that the CC's IP address (in the CC - I don't have one, so I can't tell you how to do that - look in the manual if you don't know) starts with 10, 172.16 to 172.31 or 192.168. If it starts with 169, then no matter what it says, it's not connected to the router, it's generating a local link address.

Make sure your router can be connected to by some other device (one in addition to the ones that are already connected), and make sure that device can access the internet. Then turn that device off and try to connect the CC. (If there's no available DHCP slot, no device will connect.)

Make sure that the CC is set for DHCP or Dynamic IP address, not Static IP address.

Those are the first things to check.

 

[monsterenergy22]

If it's connecting to the router but not to the internet, make sure that your router is connected to the internet. Use some other device(a computer, laptop, etc.) and go to some link - here, aol, anywhere.

Check that the CC's IP address (in the CC - I don't have one, so I can't tell you how to do that - look in the manual if you don't know) starts with 10, 172.16 to 172.31 or 192.168. If it starts with 169, then no matter what it says, it's not connected to the router, it's generating a local link address.

Make sure your router can be connected to by some other device (one in addition to the ones that are already connected), and make sure that device can access the internet. Then turn that device off and try to connect the CC. (If there's no available DHCP slot, no device will connect.)

Make sure that the CC is set for DHCP or Dynamic IP address, not Static IP address.

Those are the first things to check.

Thanks for the response.

All other devices are working on the network. I have tried the CC on both my personal 2.5Ghz network and our guest network. Still shows not internet connection.

Confirmed via my router and the chromecast app that it is getting a 192.168 address.

My router is setup to automatically assign with DHCP.

 

[monsterenergy22]

Contacted Google and they are sending me a replacement CC.

Hopefully this will fix the issue.

Thanks everyone for your help so far.

 

[monsterenergy22]

Update: Got the replacement, still a no go.

Looks like it has something to do with my router.

Any suggestions?

Update: Flashed the official Asus 3.0.0.4.276 firmware which Google reports is working with the CC. Did a factory reset with it and still could not get connected to the internet. I think I have ruled out my network, got to be something in my apartment complex...

 

[monsterenergy22]

So I set up my phone as a hotspot and connected the CC to that just to verify it would connect. It did and updated to the latest version. So I connected it back to my main network, and it worked! I guess the update fixed something, but whatever it is, I am just happy it works again! Thanks again for everyones help, I really appreciate it!