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Help Droid Maxx Bug Reports and Problems

Rach8510 said:
Ok everyone (and Thom especially) I completed the Factory Reset of my DROID Maxx and I haven't had any issues with it so far. Honestly, it seems to be working a bit better even with all of my apps re-installed. So if anybody else ever has an issue with the phone restarting every few minutes and has a sensitive power button the answer is to backup all of your stuff through Google or Cloud first and then just do a factory reset.
Another note to point out is that this all started happening after I did the latest software update. I don't know if that is an issue for the phone itself so just be cautious if you do the update or have already done it.

UPDATE: It has been a day since I did the factory reset and my phone is still restarting every time I touch it or put it in my pocket or purse (wherever the power button can be easily touched.) The other problem is If I go back to Verizon they told me I would only be able to get a refurbished phone as a replacement and not a brand new phone like they've done in the past. That doesn't make me feel happy at all because what if that phone had the same issue?
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A new replacement is not part of their warranty. Only by chance it with specific models works you get brand view. Just make sure the refurbished replacement is in good shape with no gaps around the bezel, doesn't creak upon pushing on the back, and you will be fine.

Your resale value will go up dramatically exchanging your defective device for a refurb anyway so be thankful for that.

You may even be lucky and receive one running 4.2.2 which is rootable for most people.
 
Ug! to refurbished phones. There's a reason they're "refurbished" IMO. I usually love buying refurbished items (Mac computers always), but I've had bad luck with refurbished phones.

I hope you get a good phone. And now that Motorola has been sold? Deal with a company rep or Verizon? Last time I had more luck with the company rep.....
 
Ok I got my Droid Maxx in early January 2014. It started having issues about a month later with the auto rotate function and active notification display at the same time. If I restart my phone it will temporarily correct the issue but back at it after a few hours. The display issue is when I get a new notification (ie text, email, missed call, etc) it doesn't give me the option to swipe up to open to notification, only allows me to swipe downward to unlock the phone. Notifications are viewable after phone is unlocked. The auto rotate options remains checked at all times, whether it's working or not. I just received a refurbished phone and less than 24 hours after activation, I have the same issues with it. Someone please help! Verizon is having a lot of trouble figuring this out.
 
spaugh84 said:
Ok I got my Droid Maxx in early January 2014. It started having issues about a month later with the auto rotate function and active notification display at the same time. If I restart my phone it will temporarily correct the issue but back at it after a few hours. The display issue is when I get a new notification (ie text, email, missed call, etc) it doesn't give me the option to swipe up to open to notification, only allows me to swipe downward to unlock the phone. Notifications are viewable after phone is unlocked. The auto rotate options remains checked at all times, whether it's working or not. I just received a refurbished phone and less than 24 hours after activation, I have the same issues with it. Someone please help! Verizon is having a lot of trouble figuring this out.
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On Motorola's forums I read about several people who had the same problem you are describing with an app called POF (which I think is a dating web site.) If you don't have that app, it's another app on your phone that's causing the same thing.

What is interesting is that this problem only occurred when people had the POF app set to show notifications in active display (settings / active display / select apps). What I'd suggest is to go into that setting and just turn on the notifications that you desperately need and see if there is an app like POF (or POF, if you have it) that is causing this to happen.

And, just FYI, there was a bug fix update for active display in the Play Store today.

See https://forums.motorola.com/posts/2ab1ab794c

And, of course, another plan is to start uninstalling apps - say, two or three at a time - and see if the problem recurs. If not, it was probably caused by one of those apps, and you can install them back one at a time to see which one starts the problem again. Then, of course, you uninstall the bad one for good. If those two or three apps didn't solve the problem, reinstall them and try two or three more until you find the bad one.
 
I suggest you try running in Safe Mode (disabling all apps you added without uninstalling them). If the problem stops then it was caused by an app that you added. Since you just got a referb you more than lily reinstalled the bad app.

... Thom
 
Just a random thought here... I totally understand people's aversion to refurbished equipment. Just keep in mind that a refurb has undergone much more stringent QC than a new phone does.
 
I got my son a Droid Maxx in Jan and I got mine in March. After having a Samsung Galaxy Nexus that wouldn't last till 2PM on a full charge, I am elated with my battery life.

Neither of us have had any problems until this week. My son had his phone in his pocket. When he took it out, it was off and he could not get it to turn on. He finally connected it to his laptop with the USB cord and it turned back on. Oh, and it had 75% battery charge when this happened.

After having this same problem frequently with my Nexus, I DO NOT want to start down that path with this phone that we love so much. Especially since there is no battery to just pop out and pop back in.

Does anyone have any idea why this would happen?
 
Of course it's impossible to tell why this happened. I've had the phone since August and there was only one time that something like that happened to me - I had mistakenly placed a call and could not power the display back on to cancel it for quite a while.

A few things, though. Unless it's you have nothing else, it's not a good idea to charge from a laptop USB port - frequently, it will not provide enough power to charge the Maxx. I'd use only the stock charger, or any ul listed charger that provides at least 1.2 amps, or 6 watts, like the stock charger does.

It's possible that it's an app that caused that to happen - an app that prevented the phone from sensing button presses on the phone. If it happens again, and I hope it doesn't, it'd be interesting to see what happens if somebody calls his line - does the phone ring?

There is something in the Maxx manual about "cool down" mode (page 29 in the manual). Was the phone physically hot? Maybe the phone was in that cool down mode?

The manual is here: https://motorola-global-portal.cust...77023528/redirect/1/filename/68017543001A.pdf

If the phone is ever unresponsive again, because you cannot do a battery pull, there is an alternative. Press and hold the power and volume up button for 15 seconds - this will do the equivalent of a battery pull. Or, easier, press and hold the volume button for 10 seconds - this does a forced restart.

Anyway, I hope it doesn't happen again. Good luck.
 
Did you do a Factory Data Reset on both phones after updating to Kit Kat?

I had one unexplained problem that looked like a hardware problem after updating to Kit Kat where the buttons on the screen stopped responding. This was resolved with a second Factory Data Reset. I tried everything else I could think of before doing that second one (I thought it was hardware).

... Thom
 
I've been running my Droid Maxx 4.4 for about a month now. I have one annoyance ... partly cuz I can't figure out the solution. Anyone have a thought on how to fix this: I have the "email" app on my home screen. It shows "1" in the little orange box when there is nothing in my email in-box. As I receive mail, it increments correctly, but always one more than are in the in-box. I have dumped the trash, have zero emails in any of the other boxes. It just persists in thinking there's more than there really are. First time this happened, I uninstalled email and reinstalled it. That worked, but it's extra work to reconfigure it. Perhaps there's a better client I should try. Suggestions?
 
I don't use the email app myself - just the GMail app.

The K9 mail app is pretty nice. Here's the thing, though - I'm not sure it badges itself with the number of unread messages. (You can try it and see if it does, though.)

If it doesn't, and K9 works well for you, if you switch to the alternate launcher Nova Prime, there is a free badger app called Tesla that will badge the K9 mail app (as well as GMail, messages, the stock Moto mail app.)

K9 mail: https://play.google.com/store/apps/details?id=com.fsck.k9

Nova Launcher Prime: https://play.google.com/store/apps/details?id=com.teslacoilsw.launcher.prime

Tesla Unread Plugin: https://play.google.com/store/apps/details?id=com.teslacoilsw.notifier
 
I use Nova Launcher Prime and Gmail.

For the Email problem ... did you go to Settings | Apps | All | Email and clear the cache? If that didn't do it did you clear data?

... Thom
 
Well, clearing cache didn't change anything. Not sure why the bug, but uninstall/reinstall solves the problem. Inelegant.
 
Every time I use Google maps on this phone, the app freezes. I notice that I haven't heard any directions for a few minutes. I look down at the phone and it's stuck. I have to reboot the phone. Now I'm lost! When I pick up the phone to reboot it, it's hot. The phone also freezes when I'm playing Candy Crush and Pet Rescue. Does anyone know why this is happening and how I can fix it. I tried to re-install Google Maps but I can't uninstall it. Help! Forgot, I'm on the Verizon network.
 
There's an issue I've come across that causes the proximity sensor to trip when on a call but using any other app. Apparently the sensor works on a call independently of actual usage. This is most noticeable when using the phone in landscape.
 
I thought it was odd as I'd Never observed the phone do this before. I've seen the screen turn off when placed in my pocket or held to my face during a call but not while using it.
 
The Tasker profile I provided fixes the problem and does exactly what you want.

The down side is that you have to run Tasker to run the Tasker profile.

... Thom
 
I've only seen that prox sensor issue when I am using the stock launcher that comes with the phone. If I use an alternate launcher - Nova or Action Launcher - I've not seen that happen. Of course that means that you lose the Droid Command Center widget, but I think that looks terrible anyway.
 
fantasticfoe said:
There's an issue I've come across that causes the proximity sensor to trip when on a call but using any other app. Apparently the sensor works on a call independently of actual usage. This is most noticeable when using the phone in landscape.
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Yes! I just noticed that! On speaker if I try to Swipe down to end call from notifications the screen will shut off. Even in portrait.

You can disable the sensor with Screebl pro.
 
doogald said:
Notice the last photo? You have an app, or some apps, holding the phone awake. I suspect it's dolphin browser, based on the first photo.

If dolphin is actually doing something in the background that whole time, then your battery life looks expected. In other words, if you are listening to music that whole time, and doing it by streaming from dolphin, your battery life looks right.
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I think I'm having a similar issue - I just got my Droid Maxx and set it up on Saturday. Yesterday I only got about 14 hours of battery and was down to 11% battery. Today, took the phone off the charger at 100%, used it for the last hour and 40 mins and I'm already at 88% battery. Breakdown says 70% screen, 11% Chrome, and awake time is a full bar like the prior person's screen shots. Granted, I have been using my phone for the last hour and 40 mins searching battery issues because 14 hours yesterday was beyond disappointing and I wasn't on it anymore than I would have been with my old RAZR Maxx, which was getting only slightly less time on a 2-year old battery.

I did just realize that the screen was on auto brightness making it possibly brighter than necessary, and I've been leaving the WiFi on due to Verizon forcing me to give up my unlimited data, but are those two things enough to cut the battery time so much? Yesterday my #1 battery use was talk time at 3 hours, but I thought I was supposed to get 48 hours continuous talk time with this phone, 600 hours stand-by time.

Just trying to figure out if I got a faulty battery or if I just haven't figured out how to master my settings.
 
If the screen is on, then the phone is awake. The only time to worry about awake time is when the screen is off, you're not using the phone otherwise (such as playing music), and the graph says the phone was awake. That's when you need to figure out which app is holding the phone awake.

The Maxx at the moment uses battery more on 4.4 than it did on 4.2.2. Hopefully the update to 4.4.4 will fix some of these problems.
 
I assume you got it new from Verizon.

In the short time you have had the phone ... did you do a system upgrade? If you did, did you do a Factory Data Reset after you did the upgrade?

If you did not do a system upgrade or did a system upgrade followed by a Factory Data Reset then you could try running in Safe Mode (disabling all apps you added without uninstalling them). If the issue stops then it is caused by an app that you added. Id it doesn't then I would discuss it with Verizon.

... Thom
 
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