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Help LG Access (straight talk) SD card storage

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Debby

Newbie
My son & I both recently got the Straight Talk LG Access L31 phones. We both have 32gb micro SD cards installed. We don't have any problem saving to the SD cards. He has lots of music and apps stored to his, I have apps and pictures on mine. BUT if you go into Settings, Storage on the phone it shows the SD card as having nothing on it and all the storage still available. This can't be right. I've experimented with moving apps back to the phone, and back to the SD card again and I can see the effect it has on increasing or decreasing my phone storage, but the SD card storage stays "empty". Can anyone explain this or help me to fix it so the SD storage properly registers on the phone?
 
Hello and welcome to the forums. Its a lot that can be wrong first was the device rooted and which android os are you using , was these SD cards class 10 . and look at the numbers not the colorful boxes
 
I wouldn't know how to root the phone. I just put in the SD card, then the phone battery, started it up and went from there. It's running android 4.4.2. Are the SD cards class 10? I don't know for sure.
 
Debby said:
I wouldn't know how to root the phone. I just put in the SD card, then the phone battery, started it up and went from there. It's running android 4.4.2. Are the SD cards class 10? I don't know for sure.
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The device may only take 16 GB high capacity cards. Does the device take long to start up . try to turn off the device remove the card . then power back on without the SD card and see what the storage reads . I take it you didn't format the card before using it .
 
I know it takes up to a 32gb card. I think it takes a normal amount of time to start up. And no I didn't format the card. I didn't know I had to and don't know how to do that. I used a SanDisk Ultra micro SD - it says it's Class 10.
When I start the phone without the SD card, all the apps I have moved to it are on my phone, but the icon is the little green android guy with a SD card pic in the corner and the icons don't function/open anything. In the settings it tells me to mount as SD card where as before it at least knew one was there.
 
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OK pull the battery while the phone is on . yes while phone is powered on pull the battery and while battery is pulled put SD card back in then count to 30 sec put battery back in and power back on device with SD card in and mount if it didn't and what does the phone reads
 
I don't have anything on the card yet that I can't replace. Do I need to delete everything from it then format it or something?

doing that
 
Icons are back and functioning. Still shows the same in settings. Under SD card, total space is 29.71gb. Available is 29.38gb. It doesn't detail the pics, apps bar like it does under the internal storage section. And the colors in the bar that represent the different types of things saved aren't there under the SD card. It's just all gray, whereas under the phone storage the bar is colored different by what is stored to the phone.
It does know that the SD card is there though.
 
What you will need to do is backup everything on a PC /laptop and format the SD card . yes take all the photos put on PC /laptop in a folder on the desktop . and have the other with songs to put on a PC/ laptop . on the device where you see the words SD card mount and unmount below that is a spot which will have the word SD card format . when you do a this a pop up will show and tell you when its start and when its done when its done just do it a second time . when it shows finished you can hook the Lg L31 to the PC/laptop to upload the pictures and music to the cards through the USB cable.
 
Thanks so much! I will try that later tonight when I'm home!
Just to be straight, I have to get everything off of the SD card, then remount it in the phone. Then in settings it will say "format SD card" instead of "unmount SD card"?
 
Debby said:
Icons are back and functioning. Still shows the same in settings. Under SD card, total space is 29.71gb. Available is 29.38gb. It doesn't detail the pics, apps bar like it does under the internal storage section. And the colors in the bar that represent the different types of things saved aren't there under the SD card. It's just all gray, whereas under the phone storage the bar is colored different by what is stored to the phone.
It does know that the SD card is there though.
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If you Dont need anything just format from the section and post what you see and then install all the items . :eek::D this may sound funny but it may just be that you Dont have enough on the SD card to show up on the SD card . but its a class 10 which is what it calls for . sometimes stores tell the customers that a class 4 will work . and you get home and it doesn't . but class 10 is what it calls for .
 
Debby said:
Thanks so much! I will try that later tonight when I'm home!
Just to be straight, I have to get everything off of the SD card, then remount it in the phone. Then in settings it will say "format SD card" instead of "unmount SD card"?
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No in the storage section of settings you will see unmount and mount and FORMAT
 
Formatting the microSD Card

Formatting a microSD card permanently removes all files stored on the card.

1. Touch the Apps Key  > Settings  >Storage.

2. Touch Unmount SD card to release the microSD card from device use.


NOTE: A warning message may be displayed if applications will stop when you unmount the microSD card. Touch the OK button to proceed.

An icon appears within the Notifications panel to indicate an unmounted microSD card.

3. Once released, touch Erase SD card > Erase SD card > Erase everything.

Once completely formatted, the card is automatically re-mounted (reconnected for use by the device).

NOTE: The formatting procedure erases all the data on the microSD card, after which the files CANNOT be retrieved. To prevent the loss of important data, please check the contents before you format the card.

Connecting Your Device to Your Computer

Before using your device's mass storage capabilities, you need to prepare your device's data services to synchronize with your desktop or laptop computer. Once you have connected the device to the computer, you can transfer your data to or from the device memory.
 
Moving all my apps back to the phone, then will erase. I can put the pics back on. They're already in my computer.
 
I still see no where where it tells me to "Format" the SD card. I've unmounted and erased it. It says total space 29.71 gb, available 29.71gb. Then options to unmount or erase underneath.
Did it automatically format when I "erased everything"?
 
Debby said:
I still see no where where it tells me to "Format" the SD card. I've unmounted and erased it. It says total space 29.71 gb, available 29.71gb. Then options to unmount or erase underneath.
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That's the format it says erase most device say format . its completed 29.71 times two say everything is erased
 
Thank you so much for your time!! I'm going to start putting things back on the SD card and see what happens.
 
Your welcome but if I was you store your photos in a drop box or box account it is a cloud storage and it will only be seen to whom you want I do it cause the SD card sometimes fail if it fails you out of luck but with the drop box or box aka cloud storage you will be in luck with memories of a Kodak moment .
 
BRAINZ2013 said:
Now you can move your apps then tell me what your total storage is.
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It says total space 29.71, Available 29.49. But it's still an all gray bar, no color change to represent the portion that is saved apps, and doesn't have the Apps bar under the SD card section like it does under the internal storage section.
 
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