Help Auto-rotation is not working at all

[John256145]

Hello everyone, I've been having this problem with my Moto G4 Plus, and it's really annoying.

All of a sudden, my phone refuses to auto-rotate. I've only had this phone for nearly 3 weeks, and it's not even pre-owned. I've disabled Xposed, wiped cache and davlink, and of course, rebooted. Is it time for a factory reset, this early in my phone's lifespan?

I'm running Android 6.0.1.

Thanks in advance to anyone that helps me out.

 

[Daniel Fernandes]

Have you at least turned auto-rotate on?

 

[mikedt]

Try CPU-Z, this will tell you if the orientation sensor is working or not and what it's doing.
https://play.google.com/store/apps/details?id=com.cpuid.cpu_z
If it's only three weeks old and a new device, that should be under warranty.

OT: but for information

Just remembered, last week a friend of mine had an Onda oBook dual-boot Win 10 and Android tablet. Auto-rotation was working in Android but not Windows, after he factory reset/reinstalled Windows. What it was, Windows didn't automatically install the driver for the orientation sensor after it was reinstalled

 

[John256145]

Try CPU-Z, this will tell you if the orientation sensor is working or not and what it's doing.
https://play.google.com/store/apps/details?id=com.cpuid.cpu_z
If it's only three weeks old and a new device, that should be under warranty.

OT: but for information

Just remembered, last week a friend of mine had an Onda oBook dual-boot Win 10 and Android tablet. Auto-rotation was working in Android but not Windows, after he factory reset/reinstalled Windows. What it was, Windows didn't automatically install the driver for the orientation sensor after it was reinstalled

The 3 axis accelerometer only changes in the x axis, and the y and z axes stay the same.

 

[John256145]

Have you at least turned auto-rotate on?

It's always on. I never turn it off. I even check to make sure it's on often to make sure it doesn't somehow turn off or anything like that.

 

[John256145]

Update:

(Yes, I checked if auto-rotate was on and if my x-axis moved on each attempt)

I factory reset my device. Did not help.

I restored a Nandroid from when auto-rotation still worked. Still did not help.

I restored the earliest Nandroid I had for my phone. Still did not help.

I downloaded and flashed the stock Rom of my phone. Still did not help.


Kill me now.

 

[mikedt]

The 3 axis accelerometer only changes in the x axis, and the y and z axes stay the same.

OK, I think you've found the problem, a 3 axis accelerometer should definitely show changes on all 3 axis. This is a chip on the main logic board, and it seems to have gone faulty, i.e. it's a hardware failure.

 

[John256145]

OK, I think you've found the problem, a 3 axis accelerometer should definitely show changes on all 3 axis. This is a chip on the main logic board, and it seems to have gone faulty, i.e. it's a hardware failure.

I'll see if I can ask Motorola for a repair. Thanks so much for your help, mikedt and Daniel Fernandes

 

[Gadepalli Saipriyank]

Auto rotation is not working on main homescreen,
Or it's not working anywhere?