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Help SMS Incorrect Contacts Issue

Hi,
I have the same issue and submitted a support call to both HTC and T-Mobile (my operator in the UK).

HTC got back to me within a day or to and said:

"Dear Steve There are two ways around this issue, one is to create a contact for T-Mobile with the number listed as T-Mobile or to add a google contact for your friend and adding a fake number to said contact. Best regards, Bjorn D HTC"

T-Mobile got back to me to say they had called HTC support (they will have a 2nd line direct line I guess) and they said that HTC were aware of the issue and are working on a fix...

Hope this helps.

Steve
 
I wish I'd seen this forum post first... also had this problem with my new Desire on Orange. I deleted my Facebook friend to solve the problem! Hope we get a fix for it soon.
 
dazkgoodwin said:
I wish I'd seen this forum post first... also had this problem with my new Desire on Orange. I deleted my Facebook friend to solve the problem! Hope we get a fix for it soon.
Click to expand...

Let's hope that was the only friend with text instead of a number in their profile. Otherwise you're just going to get a different friend's picture pop up when you next get a text from your operator!

*thought for the day: What does it say about our digitally integrated society when friends can simply be deleted?
 
chicgeek said:
What is T-Mobile's outgoing text number for this? (The Desire makes it a bit difficult to find...)
Click to expand...

The idea is you create a new contact called 'T-Mobile' and assign it a number of 'T-Mobile' (i.e the the letters and not a number - their number is withheld I would have guessed which is why you can't find it.).

The only way to do this that I found was via my Google a/c online, not via the contacts on the phone itself as the phone only gives you a numerical keyboard when entering something in the telephone field. I write this on the assumption that you sync with Google, not sure on other methods...

Steve
 
steve1401 said:
The idea is you create a new contact called 'T-Mobile' and assign it a number of 'T-Mobile' (i.e the the letters and not a number - their number is withheld I would have guessed which is why you can't find it.).

The only way to do this that I found was via my Google a/c online, not via the contacts on the phone itself as the phone only gives you a numerical keyboard when entering something in the telephone field. I write this on the assumption that you sync with Google, not sure on other methods...

Steve
Click to expand...

Ah, merci. I'll try that. :)
 
steve1401 said:
T-Mobile got back to me to say they had called HTC support (they will have a 2nd line direct line I guess) and they said that HTC were aware of the issue and are working on a fix...

Hope this helps.

Steve
Click to expand...

Ah cool, I sure hope so... All these bypass methods are nice and thanks for them, but they don't actually get rid of the bug...

I hope the fix will also backtrack through the messages, so they switch to their intended sender :)
 
steve1401 said:
The idea is you create a new contact called 'T-Mobile' and assign it a number of 'T-Mobile' (i.e the the letters and not a number - their number is withheld I would have guessed which is why you can't find it.).

The only way to do this that I found was via my Google a/c online, not via the contacts on the phone itself as the phone only gives you a numerical keyboard when entering something in the telephone field. I write this on the assumption that you sync with Google, not sure on other methods...

Steve
Click to expand...

Done that with still no luck in branding it T-Mobile instead of my random friend.

Shame. :/
 
Is this the same issue where the first "word" in a sms is used as the contact name?

I have a correct sms which is then followed by another one from the same contact just shows up as a new message from a different contact.

Example.
sms#1.
Contact name : "Company helpdesk"
Message : Pls phone us back +6209229292 Urgent

next sms will be normally a repeat of the last one
sms #2.
Contact name : Pls
Message : phone us back +6209229292 Urgent

Any clues?

edit: added pic of the issue.
 

Attachments

  • htc_desire_sms_bug.jpg
    htc_desire_sms_bug.jpg
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Same problem on 3UK. Bought Desire, charged it up, first message I got was a week old one from 3 with my newest Facebook friend listed as sender! Perhaps the Desire isn't quite an iPhone killer yet...
 
I have the same issue on Orange, even worse one of my Facebook friends appears on my contact list and his number is 999, if I call him by mistake i will be calling the police :-/
 
I have the same issue, rather annoying...

I sent an email to HTC support center in HTC - Support . It probably won't solve anything but if they see everyone has the same problem perhaps they'll be quicker to fix the issue...
 
I have the same issue, also using an HTC Desire.
I get messages from my Google Calendar showing up as one of my Facebook contacts.
I've been trying to solve the issue by creating a blank phone numbered contact called "Google" but it didn't help.
I hope someone will solve the issue as it is kinda annoying. Also you can not add phone numbers to Facebook contacts, you can create an exact same named contact as a Google or a phone contact, and link it to that FB contact. This did not solve the problem for me because the phone info was still blank for FB and the SMSs where still showing up as that FB contact.
Ah I've written "contact" too many times I think...
 
This was the reply I got from the HTC support site at HTC Global ContactUs System - Login

Thank you for your reply, Kindly follow the steps below to solve the issue you're facing: 1) Please make sure there is enough free memory on the “Phone memory”, to check the available memory kindly go to Home>Menu>SD card & Phone storage, make sure that there is at least 5.0 free MBs on the phone memory, if not kindly delete some applications to free memory. 2) Please turn off the handset and restart it again while pressing and holding the "Menu" button to open the handset in safe mode, and check if the issue persists or not. 3) If issue not solved kindly uninstall any 3rd party application that you have on the device and has any relevance to the contacts, to check the permissions of the applications kindly go to Home>Menu>Applications>Manage applications>Permissions, to remove 3rd party applications please open the device in “Safe Mode” and delete the applications. 4) If the issue is still not solved you can kindly try to perform a soft reset to the device by turning the device off, removing the battery and putting it back in again then turning on. 5) If the last step didn't solve the issue, kindly backup all the information on your handset either by synchronizing to a PC/laptop or by using a data backup software to back the information up on the memory card of the handset then perform a Hard Reset to your handset, kindly follow the steps below to perform the Hard Reset: Go To Home>Menu>Settings>Security>Factory data reset, Tap "Reset Phone" then tap "Erase everything" Kindly be informed that this process will erase all the information on the phone memory of your handset. Please note that you can contact us via support line. For further details, please go to HTC ? Support ? Customer Service ? Support via Hotline, you'll find a toll free number that you can dial only from a landline. Best Regards, HTC Team HTC - Mobile Phones, Smartphones, Cell Phones, PDAs
Click to expand...

I wonder if they read the messages at all...If anyone bothers with the "solution", please go for it.
 
All I have to say is LOL to the responce HTC gave you W.Oscar. I think they have a magic 8-ball with support answers, they sake and what comes up goes into the email.
If any real technician had read and followed up on this issue you wouldn't have gotten this uniform "solve it all solution".
OMG Android is Linux not windows, it's time for HTC to support it like so. If I have any problems with Linux on my PC I just go to the distro's forum and all answers are there...
 
i have different problem any facebook friend who has their number on their profile and has it with the region code say +44(uk) the desire won't show up the + so you can't phone them.
 
I am on tesltra in Australia, and no facebook contacts, all synced from outlook and it picks always one starting with M, so dont think facebook is the answer
 
I just deleted my facebook 'friend'. It looks as though he's the only idiot with characters or whatever where it should be a number. No big loss but still an annoying glitch.
 
Fix for the Facebook +44 number problem

Click on Phone

Find a contact with a incorrect number (as mentioned starts 44)
Long press on the contact
Then click View contact
Scroll down and press edit
Change the mobile (This should have the proper contact number in it) to another option (Fax for example)
Click Save
Long press on the changed option above(Fax) and select "Set as primary number"
Select edit again
Change the Fax option back to mobile and click save.
This will make the proper number the default again rather than the facebook number.
 
there is no fix that I found would work. All you can do is ask your friends to remove their mobile number on facebook - the problem is that the app isn't expecting non-numeric phone numbers, so treats any non-numeric number as being the same person.
 
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