Company wiped my sd card!

[SophieJ]

I bought a second hand phone
I took it home , put my memory card and sim card inside it, turned it on and i had to take it back to the shop because they didn't reset the phone to factory settings,

I took it back and said I carnt get into the phone because it is locked,
Someone managed to unlock it and said we will have to factoty reset it completely so i said that my sim card and eveverythi is still in the phone
They said it would be fine

I got the phone home charged it and now everything has gone I was crying
Is there anything I can do????

Tmi bought it from Game shop
After already having to return I feel very annoyed to be honest!

Any advice please?

 

[psionandy]

I think this is the part of the conversation where someone says did you have a backup of that information...
Followed by asking if you had your photos set to sync with Google photos...

 

[creep138]

Google drive. Learn it, live it, love it.

If I was in that situation tho, I'd be raising hell cause they did say it would be ok. On the other hand I'd never be in that situation cause I would have taken my cards out before I gave them the device to look at for privacy reasons, nor would I shop a game store thinking they knew anything about phones, cause they don't even know what gaming consoles are half the time

 

[svim]

Just going by your description it sounds like you were saving your files, photos, etc. to the phone's internal storage and not your microSD card. A Factory Reset will only wipe the general, data partition clean, it does not affect the operating itself, nor the microSD card. To wipe the card it's necessary to into the phone's Settings >> Storage menu and intentionally select the card to re-format it.
If you were saving your data to the card, and you still have it, you should be able to just put the card into a PC (using either a microSD card adapter or an integral card slot if it has one) to access your saved content.
Of course all this is negated if you had that card formatted as internal (aka adoptable) as opposed to the default external (portable). If it was set up as internal you won't be able to access anything as the the process encrypts the card.

 

[lunatic59]

Just going by your description it sounds like you were saving your files, photos, etc. to the phone's internal storage and not your microSD card.

Except from what I gather the OP never got this second hand phone to work with their SIM or SD card, but left them in the phone. An external SD card should not have been wiped by a factory reset, unless when you/they first booted up it asked if you wanted adoptable storage. If you said "yes" then ....

 

[Hadron]

If it's just a microSD that's been wiped try sticking it in a card reader, attach that to a PC, and run your favourite file recovery software.

Internal storage on a phone is almost impossible to recover, but unless your card was encrypted you have a good chance of recovering stuff from an SD.

(It is a good idea to have a backup of anything on SD though: SD cards are not very robust, and can fail suddenly. I've had that happen with a fairly new and lightly-used card, so this isn't just hearsay or paranoia).