Help Duplicate Email Address

[al050513]

Good day

Firstly I am new to forums, so please be gentle in responses however I am really pulling out my hair trying to resolve.

Ok so I have an exchange server on site as well as a hosted exchange server. These are seperate servers and not backup servers. I have one exchange server on the ISP control panel set to a priority of 5 (main server) and the second as a failover in case of internet issues etc (priority 10).

In short should i mail me@example.com it would check if my primary server is up, if not route to second server which is hosted.

Problem is I cannot add the same email account name in outlook. It tells me they are duplicates even though I have added the first as an EXCHANGE mailbox and the second as "other" pop.

Please help guys.

 

[lunatic59]

As far as outlook is concerned, they are the same account regardless of your servers. You could set your primary account up in Outlook and use the gmail app for the failover.

 

[svim]

Good day

Firstly I am new to forums, so please be gentle in responses however I am really pulling out my hair trying to resolve.

Ok so I have an exchange server on site as well as a hosted exchange server. These are seperate servers and not backup servers. I have one exchange server on the ISP control panel set to a priority of 5 (main server) and the second as a failover in case of internet issues etc (priority 10).

In short should i mail me@example.com it would check if my primary server is up, if not route to second server which is hosted.

Problem is I cannot add the same email account name in outlook. It tells me they are duplicates even though I have added the first as an EXCHANGE mailbox and the second as "other" pop.

Please help guys.

https://www.connecting-software.com/blog/synchronize-exchange-accounts/
The above tips might help but roughly it sounds like you've got a primary Exchange server (on site) and a secondary Exchange server (hosted online) that are essentially duplicates serving the same email address. Yes? As far as I know you can't directly link the two together the way you're describing so if the primary fails the secondary just automatically takes over.
The first thing you really, really should attend to is getting the primary (on site) Exchange server set up properly so it's NOT a matter of failing. MS Exchange servers do focus on reliable uptime so if yours is problematic enough that you're trying to set up an online fall-back server there's something wrong with your basic set up. Also, don't focus so much on the client end to manipulate those backend settings, those need to be addressed on the server end.