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losing access to stored files

L

librarySean

Lurker
a few days ago I started intermittently losing access to my stored content (podcasts, music, audio books, etc.) First time it happened I cycled power on the phone and it was fine afterwards, thought "that was weird" and went on with my life. Then it started happening more and more and now seems stuck like that. Yesterday I was running and listening to music and it worked fine, then I plugged the phone in to charge it and half an hour later when I went to use it again the phone popped open an error message saying it couldn't access the files. Now when I go to the app instead of thousands of songs it just pulls up a few audio recordings. I'd say the external storage is not working but several of these things (audio books, podcasts) are stored on the internal storage. Here's the error I get when I try to play a podcast:

"The app needs access to your device storage in order to play the current file. Please enable the app permission to do so."

"Playback error.
The file you're trying to listen to hasn't been found on your device. Please check your storage settings (Settings/Download/Storage Folder)

"/storage/5FD3-745F/Android/data/com.bambuna.podcastaddict......(going to file name)"

I run MalwareBytes regularly and nothing ever comes up. Any ideas?
 
Hello!, have you tried to physically unmount and mount again the sd card?, could be a sd card slot problem..also try to first remove the card..then clean very carefully but deeply the slot with a little brush and peroxide or alcohol..

Also to make sure if your sd card is working fine try to mount it on your computer or some one else's phone..

Further down..since you are having this kind of problems..the safest thing is do a back up on the files you don't wanna loose..in case the problem with your sd card gets from bad to worse..

Let us know.
 
Xavier Black said:
Hello!, have you tried to physically unmount and mount again the sd card?, could be a sd card slot problem..also try to first remove the card..then clean very carefully but deeply the slot with a little brush and peroxide or alcohol..

Also to make sure if your sd card is working fine try to mount it on your computer or some one else's phone..

Further down..since you are having this kind of problems..the safest thing is do a back up on the files you don't wanna loose..in case the problem with your sd card gets from bad to worse..

Let us know.
Click to expand...

Thanks for the reply! The galaxy S7 does have an SD card slot (I believe S6 didn't), and I tried the steps you suggested. Unfortunately I don't see any difference in the symptoms, which after I went through the steps I realized I should have expected because some of the files that aren't accessible are on the SD Card but others (podcasts, audio books) are on system storage. I intend to still test the card using a card reader I have at work Monday, but the problem seems more to be settings/OS related, since it seems like all my apps lost permissions to access storage. I have checked the application manager and they all still have storage permission turned on, but when I try to run them they either can't see the files or say they can't access them.

Thankfully all my photos/videos are backed up automatically to Gphotos and I have a copy of all the music local on my machine. I'd rather not go through the hassle of downloading all the books/podcasts again but it won't be lost forever if the fun is done.

thanks again
 
Out of how much..32?..they say some folders aren't supposed to have files that aren't supposed to be there..

Here's my analogy: by the way I'm Colombian and I believe in analogies..they were created by some one smart..

So an Android system is like a kitchen..if you don't clean it and put away things as they come it will start to stink..so the Android system is the same thing..it will start to slow down notoriously and annoyingly..many people complaint about that..and when they do a format reset is when they realize how bad it was..but when you clean as you go you don't need to do a format reset..

Am I making sense?
 
Xavier Black said:
Out of how much..32?..they say some folders aren't supposed to have files that aren't supposed to be there..

Here's my analogy: by the way I'm Colombian and I believe in analogies..they were created by some one smart..

So an Android system is like a kitchen..if you don't clean it and put away things as they come it will start to stink..so the Android system is the same thing..it will start to slow down notoriously and annoyingly..many people complaint about that..and when they do a format reset is when they realize how bad it was..but when you clean as you go you don't need to do a format reset..

Am I making sense?
Click to expand...

yes, out of 32. Slowing down is one thing, spontaneously giving errors indicating that permissions are blocked for all my apps that access files is another. I'm not putting files in folders that aren't supposed to contain them and I'm not leaving clutter about the phone. I appreciate the effort but this wasn't a gradual degradation, it was suddenly one day apps losing permissions to access existing storage, which would be a pretty strange feature to have kick in at 75% capacity.
 
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