Galaxy J7 (2016) issues

[lindokuhlembeje18]

I recently bought a Samsung Galaxy J7 (2016) from some guy online and the phone has some issues. It says its running android 6.1 but only the icons look like the 6.1. The rest of the phone is like an older version like 4.1.1, from the camera, the music and video players, there's no google play services, no FRP required when i reset the phone. Can I fix this? And how? Thank you

 

[Jfalls63]

You can reflash the latest stock firmware and that should put it to fresh out of the box condition.
What is the complete model number, country and carrier?

 

[lindokuhlembeje18]

You can reflash the latest stock firmware and that should put it to fresh out of the box condition.
What is the complete model number, country and carrier?

SM- J710FN country is South Africa and the carrier is Telkom SA

 

[Jfalls63]

Only firmware available for the 710FN is India.
https://updato.com/firmware-archive-select-model?record=32052AB4517D11E89F15FA163EE8F90B
Is your phone a single or duel Sim?
Also found firmware here
https://www.sammobile.com/firmwares/galaxy-j7-2016/SM-J710FN/

 

[Jfalls63]

Are you able to download apps from the Play Store? This app can tell you a lot about your phone and will help determine the correct firmware
https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
Post screen shot of General, CSC Codes and Firmware

 

[lindokuhlembeje18]

Only firmware available for the 710FN is India.
https://updato.com/firmware-archive-select-model?record=32052AB4517D11E89F15FA163EE8F90B
Is your phone a single or duel Sim?
Also found firmware here
https://www.sammobile.com/firmwares/galaxy-j7-2016/SM-J710FN/

Its a dual Sim

 

[Jfalls63]

Open up your phone key pad like you are making a call and input this code
*#1234#
Should display software info and CSC Codes

 

[lindokuhlembeje18]

Open up your phone key pad like you are making a call and input this code
*#1234#
Should display software info and CSC Codes

AP: J710FXXU1APCD
CP: J710FXXU1APCD
CSC: J710FXXU1APD7

 

[Jfalls63]

If you cannot use the Play Store, try downloading the app from APK Mirror.
https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=Phone+info+Samsung
Still need more information to try and narrow down the correct firmware

 

[lindokuhlembeje18]

I've downloaded the app. Says the phone is running on Android 4.2.2 / SDK 17 (Jelly Bean)

 

[Jfalls63]

Can you post screenshot of what is listed under General, Firmware and CSC Codes?

 

[lindokuhlembeje18]

Can you post screenshot of what is listed under General, Firmware and CSC Codes?

 

[Jfalls63]

Looks like you might not have a real Samsung but a MTK clone. Have a look at this
http://www.mtkclonefirmwares.com/2017/04/flash-galaxy-j7-2016-v17.html

 

[mikedt]

You've got a Chinese knock-off Samsung J7, i.e. it's a counterfeit. It's very likely that you can't do anything with the thing.

 

[Jfalls63]

The three screenshots from the info app is pretty much a dead give away. Should have a lot of information listed if a genuine Samsung.

 

[mikedt]

The three screenshots from the info app is pretty much a dead give away. Should have a lot of information listed if a genuine Samsung.

I just noticed one of the screen-shots has "Dalvik 1.6" under Java Virtual Machine. That means it is running something like Android 4.1. Android 6.x would be "ART". Given what this phone is, there's no chance of updating it.

 

[Xavier Black]

Ok brother, how about you try to install Google Play Services..the lock of this is what causes not to be able to update any thing and further more to the Google Play Store not to function and do it's thing..after you are able to install or update the Google Play Services your phone well be whole again..

Try to see if you can get a hold on this particular version..
This one has saved me in the past when ever I neglectfuly make my phone unstable due to uninstalling a core system application..