Help Internal Storage Running Out and Other Problems

[elbull]

Hello everyone! I got a few days ago a Huawei Mate 9. I have three main problems:

1º. I have only 8 apps and the google playstore is notifying me that I have no space.

2º When I reboot the phone I have a lot of strange apps installed on my App

3º 64% of the battery is consumed whe the phone is inactive

 

[elbull]

Here are the screenshots.

 

[mikedt]

Hello everyone! I got a few days ago a Huawei Mate 9. I have three main problems:

1º. I have only 8 apps and the google playstore is notifying me that I have no space.

That phone does have 64GB internal storage, so I guess it's possibly filled with something, possibly photos, music, videos, etc.? Have a look in Settings > Storage, and see what it reports.

2º When I reboot the phone I have a lot of strange apps installed on my App

What sort of apps, Chinese? If necessary post more details, like a list or a screen-shot.

3º 64% of the battery is consumed whe the phone is inactive

Over what sort of time period, minutes, hours, days?

 

[Hadron]

The second screenshot is telling us that it has 62.3 GB available. Which cannot be correct, since the OS and system partitions will take up 5-10 GB of space.

And the third screenshot is a play protect warning of fake apps (but I can't see what apps it is warning about).

Did you get this phone new, or was there a previous owner?

 

[elbull]

The second screenshot is telling us that it has 62.3 GB available. Which cannot be correct, since the OS and system partitions will take up 5-10 GB of space.

And the third screenshot is a play protect warning of fake apps (but I can't see what apps it is warning about).

Did you get this phone new, or was there a previous owner?

There was a previous owner. I looked on the file manager and shows me that I have 2% of used memory.

 

[elbull]

That phone does have 64GB internal storage, so I guess it's possibly filled with something, possibly photos, music, videos, etc.? Have a look in Settings > Storage, and see what it reports.

There are three the second one shows where is using the space.

Over what sort of time period, minutes, hours, days?

From 10 AM to 4 PM

 

[Hadron]

The first 2 seem to contradict each other. That makes it hard to understand. And, as I said, the second seems to be saying something impossible.

If you can install a tiny app called "storage truth", run it and post the results that might make things clearer.

I assume you did a reset on receipt if it was pre-owned? I'm afraid I don't know what apps would normally be pre-installed on a Mate 9, but anything Play Protect flags up is clearly suspect, so if these cannot be removed that would be a concern.

 

[elbull]

I reset the phone to fabric settings. And the apps still installed on the phone

 

[Hadron]

I hate to be the bearer of bad news, but I don't think that really is a Huawei Mate 9.

According to Storage Truth (which was written by one of our moderators, and which I've always found reliable on every devices I've tested it on) that phone has about 4GB of storage: 1.5GB /system, 1.7 GB /data, and add a bit for radio, cache etc and my guess is 4GB total. A Mate 9 should have 64GB. Also it says it's running Android 5.1, but the Mate 9 launched with Android 7.0 and no Mate 9 has ever run 5.1. And that "device" field: gxq6580 is not the model id of the Mate 9, but it's found in a range of different "clone" phones based on the MediaTek MT6580 (a low-power budget SoC) but pretending to be all sorts of different phones.

So I'm afraid that's why you are running out of space: that phone has virtually none. And the second screenshot is showing 62GB free because it's subtracted your actual usage from a fictitious 64GB: it has been programmed to lie about how much storage the phone has.

If the person who sold you this said it was a real Mate 9 you definitely want your money back. Actually I'd say you want your money back anyway: with that little storage (1.7 GB) there is no way you will be able to use it as a smartphone.

Sorry, but I really do think that is the situation. It also explains why your phone is simultaneously telling you that it's got no space and that it's got more space than a Mate 9 should ever have: the phone is pretending to be a (much) higher-spec device than it really is.

 

[mikedt]

I reset the phone to fabric settings. And the apps still installed on the phone

Device: GXQ6580
That's a Mediatek code, so it's a cheap fake Mate 9 you've got there.

Android 5.1
Well a genuine Mate 9 should have Android 7.0, updated to 8.0.

 

[elbull]

Thanks for the help guys!

 

[Hadron]

Sorry it wasn't a better answer

 

[elbull]

Don't worry. I learned a lesson. Always is a risk to buy a cellphone to a stranger.