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Why won't my green telephone icon work, when a call arrives?

Hi wizards. Mostly, I use my Galaxy s5 for sending texts, but found out recently that a call from a caller stored in my Contacts could not answered. I pressed the green telephone icon repeatedly, but it simply would not answer. This caller kept on ringing from time to time, and the same thing happened. Since then, I have made experimental calls to my smartphone from my own landline (the number is also stored in my Contacts), without success. The strange thing is that I am able to make outgoing calls with no difficulty.

In my settings, unknown caller rejection is turned off (in any case, my own landline is not unknown). I have cleared the cache and cleared data in the Phone app (there are two of these apps on my phone, by the way, but I cleared cache and data on both), after booting into Recovery Mode. Also, I cleaned the SIM card and re-started. Still no joy.

Later, I found a setting that allows me to answer calls by pressing the Home Key, and this works. However, I should like to be able just to press the green telephone icon, and answer in that way — it's more natural. Why does this not work, and what else might be done, to make it work?
With thanks in advance, for a helpful reply,
SmasheroO16
 
I'd check further into settings.
MyScreen_2018-10-20-11-35-01~01.png

Always answer mine through the pop-up window.
 
Hmm sounds like a glitch in the device touch software. Even though you may have missed that call it could be fixed by restarting the device and making sure it's not an update issue.
 
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