Facial Recognition?

[Deleted User]

Keep getting "no match" after about a day. Any help would be greatly appreciated. Thanks.

 

[DonB]

Have you rebooted your device to start with ??

 

[Deleted User]

Yes, but still says "no match".

 

[marctronixx]

well what happened to make the error show up? and what did you do to troubleshoot?
did you install an app or remove an app?
did you update firmware?
did you attempt root? is KNOX still functioning?
what carrier are you on?
have you tried in different environments and light intensities? did you alter your face or eyes? do you wear glasses? did you wear glasses or have different hair when you first setup the recognition?
did you remove the facial recognition and re-setup with new facial recognition?

 

[Deleted User]

well what happened to make the error show up? and what did you do to troubleshoot?
did you install an app or remove an app?
did you update firmware?
did you attempt root? is KNOX still functioning?
what carrier are you on?
have you tried in different environments and light intensities? did you alter your face or eyes? do you wear glasses? did you wear glasses or have different hair when you first setup the recognition?
did you remove the facial recognition and re-setup with new facial recognition?

I set it up last night, and it worked. Today it doesn't work. Nothing else has changed. You can't root the sm-n960u, and I wouldn't even try.

 

[marctronixx]

I ask all questions--even dumb ones--because you never know.

did you just buy the phone yesterday? is it brand new to you? did you buy it used?

delete the facial/biometric data and set it up again. make sure you stay away from strong /harsh light and that you are not backlit.

if the phone is brand new in the box and this is the behaviour out of the box, there may be an issue with the hardware. the next thing you should do is factory reset BUT NOT installing any backups. re-test the biometrics. if after all that you still have issues, its faulty.

 

[Deleted User]

I ask all questions--even dumb ones--because you never know.

did you just buy the phone yesterday? is it brand new to you? did you buy it used?

delete the facial/biometric data and set it up again. make sure you stay away from strong /harsh light and that you are not backlit.

if the phone is brand new in the box and this is the behaviour out of the box, there may be an issue with the hardware. the next thing you should do is factory reset BUT NOT installing any backups. re-test the biometrics. if after all that you still have issues, its faulty.

Rebooting worked, for now. I'll let you know how it is tomorrow. This phone was bought "open box" two days ago, and for me it came with a huge learning curve. I've been using Google phones for years, so I had to download the users guide and start reading. Thanks for the help.

 

[mikedt]

well what happened to make the error show up? and what did you do to troubleshoot?
did you install an app or remove an app?
did you update firmware?
did you attempt root? is KNOX still functioning?
what carrier are you on?
have you tried in different environments and light intensities? did you alter your face or eyes? do you wear glasses? did you wear glasses or have different hair when you first setup the recognition?
did you remove the facial recognition and re-setup with new facial recognition?

I did read that wearing masks, because of coronavirus, degrades facial recognition as well.

 

[Deleted User]

I did read that wearing masks, because of coronavirus, degrades facial recognition as well.

Not funny, dude.

 

[mikedt]

Not funny, dude.

Yeh, it wasn't intended to be funny.

I usually spend a lot of time in China, and the now that everyone there is legally required to wear masks covering mouth and nose, the facial recognition technology, used by phones for unlocking, and by police/public security for law enforcement etc, is having problems with it.

As for the problem with your Samsung S9, have you tried rebooting or resetting it?

 

[Deleted User]

Yeh, it wasn't intended to be funny.

I usually spend a lot of time in China, and the now that everyone there is legally required to wear masks covering mouth and nose, the facial recognition technology, used by phones for unlocking, and by police/public security for law enforcement etc, is having problems with it.

As for the problem with your Samsung S9, have you tried rebooting or resetting it?

It's a Note 9, and after rebooting yesterday it's working.