hmata01

Thank you for giving me the honor of helping you. Unfortunately, I am not a captivate expert, so I would like to encourage you to ask your question about rooting here: One of the nice guides or members there can help you. Captivate - All Things Root - Android Forums

Also, you can ask your factory reset question here: Captivate - Support and Troubleshooting - Android Forums


Sincerely,
Steven