Recent content by RTC1986

I've tried this a few times now and each time it's the same outcome it downloads and then fails to install. My phone is rooted but other than that its stock, any idea why it will not update?

My fiancee dropped her note 2 and destroyed the screen we have insurance on it but I would like to wipe it before I send it to them is there any way to do this? Sorry if this is a repeat topic I tried to search around but couldn't find anything Thanks in advance...