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My Huawei P Smart goes directly to eRecovery mode

S

sebbcv

Lurker
Hello everyone, so the story goes like this, my phone got the display shadered and so I went to change it, they changed the display but now when I turn it on it goes directly to the eRecovery Mode, there the option to erase the fragments doesn't appear, I can select between:
* Download latest version and recovery, which when I selected gives me a message saying "Getting package info failed"
* Reboot
* Shutdown

There's anyway to upload a new configuration to the phone from a PC? Or do you have any recommendation or advice for this issue?

Thanks in advance
 
Thank you!

Well I already tried that but they (people downtown who work "fixing" phones) said it wasn't their fault and so they won't do anything, I also took the phone somewhere else but they couldn't find a solution for this :/

I'm just giving that extra mile to try to recover it.
 
sebbcv said:
Thank you!

Well I already tried that but they (people downtown who work "fixing" phones) said it wasn't their fault and so they won't do anything, I also took the phone somewhere else but they couldn't find a solution for this :/

I'm just giving that extra mile to try to recover it.
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yikes that sucks!!!!!!!

have you tried a hard reset? i think that is what you are meaning to do in your op.....correct?
 
ocnbrze said:
yikes that sucks!!!!!!!

have you tried a hard reset? i think that is what you are meaning to do in your op.....correct?
Click to expand...

Right? haha

So if I just press the power button it goes directly to the eRecovery Mode but on this screen there's no option to wipe cache or restore it, just the ones I mencioned above, if I press the volume up + power buttons it takes me to the hard reset where I already wiped the cache and restore it but after that goes again to the screen with the eRecovery mode.

I was thinking there could be some software I could use and download the configuration to the phone but I haven't found one.

Do you think I should give up?
 
sebbcv said:
Right? haha

So if I just press the power button it goes directly to the eRecovery Mode but on this screen there's no option to wipe cache or restore it, just the ones I mencioned above, if I press the volume up + power buttons it takes me to the hard reset where I already wiped the cache and restore it but after that goes again to the screen with the eRecovery mode.

I was thinking there could be some software I could use and download the configuration to the phone but I haven't found one.

Do you think I should give up?
Click to expand...
well it seems somehow your os has gotten corrupted. if you had turned on usb debugging on your device there is a small chance we can try and push a firmware onto the phone. if you do not know anything about usb debugging, then i'm pretty positive it is not turned on your device.....and in that case you might be screwed.......sorryo_Oo_Oo_Oo_O
 
En mi caso tuve el mismo problema y fue que estaba mal conectado el flex que conecta la placa base con la placa de los parlantes (flex negro que atraviesa la batería)
 
This is an English speaking site David_s2004. Your input is welcome though the thread is a couple of years idle. Please take the time to translate your posts into English. Thanks
 
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