Images and Files deleting overnight

[danb87]

Morning

On each of the last 3 days I have woken up to find my phone has deleted all images and files.

If I check Gallery all images and videos have gone, if I go into my files and to the relevant folder they are not there either. This includes all downloaded files.
The only way I appear to still be able to see the images is if it's something been sent via WhatsApp going back into the chat and clicking the image to download it again.

I had not downloaded any new apps prior to this. I've tried device maintenance and running scans with no threats found, I've since downloaded AVG on my phone and also got no threats found.

Any suggestions?

Phone Samsung Galaxy s10+
Software Android 9
Please let me know if you need anymore info.

Thanks in advance.

 

[Dannydet]

How are you saving these images?
Are you sure your looking in the correct folder?
Instead of using the my files app, install a different file manager and use that to find the images.
Some image formats will not display so make sure they are .jpg extensions...

 

[danb87]

Hi Danny, these can be anything and everything. Photos I've taken on the camera, images sent and received via WhatsApp, files I've downloaded, everything is disappearing each night.
If I check the camera folder its empty, WhatsApp folder has lost all media sent and received, and the same for downloaded files in the downloads folder.
It's definitely not a matter of I'm looking in the wrong sections/folders as this is where they were saved previously. I've also not created any folders of my own and they are all what is created automatically by the phone and/or apps.

 

[Dannydet]

Is your phone saving these images to a cloud account, such as Google photos?
That would be my guess as to why they are dissappearing from the phone.

 

[danb87]

Doesnt appear to be as I'm not logged into any sort of cloud. That was my original thought but even then they shouldn't disappear should they? Just make a back up?

 

[Dannydet]

Are other types of files dissappearing also, such as documents or such?
When was the last time you did a factory reset on the device?
https://www.gsmarena.com/samsung_galaxy_s10+-9535.php

 

[danb87]

All files as far as I can tell have disappeared. Everything from my downloads folder so I think its everything.

I haven't done a factory reset at all as I've only had the phone about 6 weeks with it being the s10+.

 

[ocnbrze]

are the downloads being saved onto the sd card? if you connect your phone to the pc, are they there? does your pc even see the card?

 

[KBU2]

Do you have a file cleaner on your device that's improperly set up. If so that may be the problem if it's set to auto clean and file locations is not implemented on which file need to be cleaned.

 

[danb87]

There is no SD card on the phone and no file cleaner. I have just done a factory reset and will check again in the morning.

 

[danb87]

I've done a factory reset. Will let you know how it is tomorrow

 

[ocnbrze]

just curious in google photos. are the pictures you took there? also have you tried to hook your phone up to your pc?

i would look into getting an sd card as well.

 

[danb87]

There was nothing showing in Google photos and nothing when plugged in either. They had completely disappeared.
I'll update tomorrow and let everyone know if factory reset worked

 

[danb87]

Well the factory reset seems to have done the trick for now. No idea what caused the issue and hopefully I won't have to do this on a regular basis.

 

[Unforgiven]

duplicate topics merged.

 

[dontpanicbobby]

Until you said no SD card I was going to blame it on a counterfeit mis-named capacity card. I had one of those and it looked like it was working from the PC side but it turned out to be a counterfeit Samsung 64GB card that only had 2GB of storage.