Pixel turns off without warning

[JLeslie]

For the last few months my Pixel (gen 1) has started arbitrarily turning off anytime the power level gets about 50% or less. It doesn't to the "powering off" like when you choose to turn it off. It just turns off. You have to plug it in before it will turn back on. Needless to say this is very aggravating.

Sometimes it goes all the way down to 0% before turning off. I have tried to let it go to 0% to see if that would reset the battery level but it hasn't helped.

Also, besides just turning off, the warning about battery running low also pops up at any time. It only used to do that when it hit 15% and power saving mode kicked in. Now it does it at the same level as when it turns off unexpectedly, anywhere below roughly 50%.

Is this just a problem with the gen 1 Pixel? Can nothing be done to fix it? It works great otherwise with no other problem.

Jonathan

 

[Dannydet]

Sounds like a bad battery.
Take it to your carrier if still under warranty

 

[mikedt]

First gen Pixel has been around for a few years now. From what you're describing, it likely is the battery is failing, and needs replacement.

 

[JLeslie]

Sounds like a bad battery.
Take it to your carrier if still under warranty

Good idea but my carrier doesn't sell Google phones so I bought it directly from Google.

 

[JLeslie]

First gen Pixel has been around for a few years now. From what you're describing, it likely is the battery is failing, and needs replacement.

Since Pixels, like most phones now, don't have user replaceable batteries I don't know how that would be done.

 

[ocnbrze]

if you are a DYI kind of person:
https://www.ifixit.com/Device/Google_Pixel

edit: it does seem pretty difficult. apparently google glues in their batteries......so be careful

 

[shubh1ghosh]

Talk to google support via the support section of the setting app. They will let you know what to do.

 

[mikedt]

Since Pixels, like most phones now, don't have user replaceable batteries I don't know how that would be done.

Do you have a place that repairs phones near you? Some of the kiosk places in malls, they might do battery replacements, along with things like unlocking etc.

Because otherwise, it's new phone time.

 

[codesplice]

There are also options for out-of-warranty repairs here:

https://support.google.com/store/answer/7182296

 

[JLeslie]

Thanks everyone for your suggestions. If I can't get this resolved soon, it looks like I'll need a new phone although since this one works great other than the battery issue I hate spending the money on a new one. If I do wind up getting a new one it's going to be the Pixel 3A XL.

 

[Unforgiven]

Thanks everyone for your suggestions. If I can't get this resolved soon, it looks like I'll need a new phone although since this one works great other than the battery issue I hate spending the money on a new one. If I do wind up getting a new one it's going to be the Pixel 3A XL.

Well, I just got the 3A (not XL) and i love it, so I'd recommend it.

 

[JLeslie]

I found a local store via Google's product site that works on their phones. I called and to replace the battery it will be $110 parts & labor. So I'm going there tomorrow (it's in my town). They said it takes 2 hours tops to do it. At this time that is the cost effective way for me to go. I'll get another phone in a year or two. I'd probably still be using my Nexus 5 if I hadn't dropped it on the floor which caused the screen to stop functioning. It didn't crack, it was just non-functional although the phone itself still worked since my alarms kept going off until the battery ran down.