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The "UNKNOWN" when someone calls - how to disable?

thePidge

Lurker
This has been bugging me for many months.
What is the black bar that says UNKNOWN when someone calls and how do I get rid of it?
Their phone number (and name, if in Contacts) is displayed but this black bar is also displayed.
It is so obnoxious and pointless.
How do I disable it?

Thanks for any help.
 

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