Help Detected Unknown Floating Image On Screen!

[21caitlin]

Hi Group,

I am a newbie. I have an Android LGE. Within the last 4 days an Image appeared on my phone. I attempted to delete but not possible. I am totally at a loss as to what or how it was installed. The image is clear upon initial view but when I tap it, the image turns white. It is a square with a circle inside and a (person?) inside the circle. If I tap on it, then the background is black with a volume option, Power option and a Home option. When I click next there are options for accessibility, Screen capture, and Pinch.

Driving me crazy. It floats to every app I use, to my contact list, my conversation list...everywhere. I have unloaded any apps I installed within this time frame. But to no avail.

Please help if able. I appreciate your time and effort in advance.

Sincerely,

Caitlin

 

[ocnbrze]

can you take a screenshot of what you are talking about?

 

[21caitlin]

HI,

I was finally able to take shots of the image. i am ready to upload if you wish.

I appreciate your assistance. My phone is totally acting up.

Sincerely,

Caitlin

thank you most sincerely,

 

[21caitlin]

can you take a screenshot of what you are talking about?

 

[ocnbrze]

ok what phone do you have again? not sure but your phone should have a safe mode where only your system apps can run. this way we can see if it is from a 3rd party app that was installed.

 

[21caitlin]

ok what phone do you have again? not sure but your phone should have a safe mode where only your system apps can run. this way we can see if it is from a 3rd party app that was installed.

 

[21caitlin]

It is an inexpensive phone (relatively) LGE, Model # LGL158VL (basic info). I am unsure if has a safe mode but I do believe I am able to find and read system apps currently running. I will check and get back to you!

Again,

Thank you so much and sincerely,

Caitlin