Help Moto G5 Plus screen went black, phone frozen.

[Okierose41]

Moto G5 Plus screen went black, phone frozen, doesn't respond to power button.
The phone was performing normally. I was in the Amazon app and suddenly nothing. Just a black screen with all icons visible.

 

[ocnbrze]

did the battery die out? does it charge?

can you get into stock recovery? if so try a hard reset.
https://www.hardreset.info/devices/motorola/motorola-moto-g5/recovery-mode/