Galixy s9 whacky!

[Ron Cox]

Hello, Need some help here on my wife's phone. We both have identical phones purchased through sprint at the same time. She is currently is experiencing several problems. They may be related. First her home screen is showing what appears to be two screens at once..not icons as display over, but the whole screens. This includes the top info headers. One seems to be offset from the other slightly witch creates a sorta shading or double vision effect. None of the icons (including the app.launcher) of which there are two showing are active..they don't respond to touch.
Second, when I try to connect her phone to our Roku so as to view youtube videos on our TV, it connects, but only audio is present.

Any help greatly appreciated.

 

[ocnbrze]

Hello, Need some help here on my wife's phone. We both have identical phones purchased through sprint at the same time. She is currently is experiencing several problems. They may be related. First her home screen is showing what appears to be two screens at once..not icons as display over, but the whole screens. This includes the top info headers. One seems to be offset from the other slightly witch creates a sorta shading or double vision effect. None of the icons (including the app.launcher) of which there are two showing are active..they don't respond to touch.
Second, when I try to connect her phone to our Roku so as to view youtube videos on our TV, it connects, but only audio is present.

Any help greatly appreciated.

sounds like you have multiwindow turned on. it is the ability to multitask. its kind of cool the y9u can watch a youtube video while compisng an email for instance.

here is a guide that might help:
Samsung Galaxy S9/S9+ Turn Multi-Window On/Off

 

[Ron Cox]

Great site lots of helpful ideas! Thanks everyone for all your reply's. Couldn't understand the one I got then poster diapered.

 

[electricpete]

poster diapered... or disappeared?!? ;-)

Were you able to try the instructions for turning multi window off?