Can't send texts

[andyandtherman]

Hi All,

I am having intermittent but very frequent and persistent problems sending text messages, both regular texts as well as picture messages. They appear to be sent and then a couple of minutes later, there's a notification saying that the message encountered a problem and couldn't be sent.

My wife has a newer I Phone and our son has an old Note 4. Neither one of them experience any trouble. I have used the pro level Textra for a texting app for a few months without any disruptions until now, but I have the same trouble if I disable it and use the factory messages app. I have restarted the phone countless times, even leaving it off for a few hours. No luck. I have switched off WiFi and tried the T Mobile network, but again, no luck. My wife and son have no issues on either the network or the WiFi, so it has to be the phone itself. It was a brand new model, not a refurbished one purchased several months ago. I'm guessing it was the latest update???? I use my phone constantly for work, texting with clients and so as you can imagine, this is become more than just an annoyance. Any ideas??????

Thanks in advance for your time and help!

Andy

 

[ocnbrze]

I would check in with your carrier and see an if it is an issue on their end

the only thing I can see that you can do is doing a factory reset.

 

[marctronixx]

Reach out to your carrier. Sounds like a carrier/account issue rather than a phone issue.

 

[andyandtherman]

My wife and son are on the same carrier and account and have no issues at all, thus leading me to believe it's the phone itself.

 

[marctronixx]

Are you able to use data on the phone?
Can you make and receive calls on the phone?
Can you use a voip service like WhatsApp or Skype?

If yes to the above, the phone is fine.

Just because someone on the same account has a phone thats working does not mean all the phones on the account wil work. Each line is treated differently on its own.

Whilst you're waiting around here for a solution, it’s worth a tweet or call into your carrier so they can verify your phone account is setup properly.

As an example, i have 3 phones on my account with tmo.

Two of them didn’t have the HD pass setting activated, whilst one of them did. They are both on the same account, but as you can see, the lines are treated as unique lines on their own.

 

[andyandtherman]

Makes sense. Thanks so much for your help!