So my wifes Note 8 has some cracking in the glass on the front screen. Basic repair. I have done tons of screen replacements on older Samsung galaxy phones and it is very basic repair work. The note 8 has the glass backing so I dont want to mess with it so I filed the $29 claim with Asurion (I have verizon) and I take it to uBreakIfix to get repaired. 2 hours later they call me and said they "cant complete the repair because the fingerprint sensor on the back doesnt work." & "based off Samsungs stringent testing requirements we cant replace the front screen if the fingerprint sensor doesnt work and the fingerprint sensor isnt covered by Asurion"
I replied with "okay but I dont care about the fingerprint sensor. That's why my claim was for the front screen only. I dont care what Samsungs "stringent testing requirements are" It's my phone and I don't give a shit about the fingerprint sensor just fix the part that is covered by my insurance"
They wouldnt do it.
Now what do I do?????? Do I have any other options? This is a joke.
uBreakIFix just doesnt want to do the work because since they cant fix the fingerprint sensor, they cant make money off me by only completing the work covered by insurance.
I replied with "okay but I dont care about the fingerprint sensor. That's why my claim was for the front screen only. I dont care what Samsungs "stringent testing requirements are" It's my phone and I don't give a shit about the fingerprint sensor just fix the part that is covered by my insurance"
They wouldnt do it.
Now what do I do?????? Do I have any other options? This is a joke.
uBreakIFix just doesnt want to do the work because since they cant fix the fingerprint sensor, they cant make money off me by only completing the work covered by insurance.