Help Huawei P20 Lte: Computer not connecting to phone

[Purple Crow]

When I connect the phone to my Windows 10 PC by cable it does not show in File Explorer or the Device Manager. I tried using HiSuite but it keeps prompting me to enable HDB use on the phone, which I have, but to no effect. I am running out of space on the phone.

I'm sure it used to be possible to connect but I was using another computer at the time. Are there drivers I can install for this? I am wary about installing viruses if I use an unsafe source. I tried Android File Transfer but it is Mac only and I cannot see a Ms Windows-compatible version. Any advice? I am not getting any response when I connect the phone besides the device connected chime, but no choose your action alerts.

 

[mikedt]

Have you tried another USB cord?

 

[ocnbrze]

not really familiar with your phone, but sometimes you need certain drivers installed on your pc in order for them to communicate.

not sure if this helps or not:
https://huaweiflash.com/huawei-usb-drivers/