Bad connection

[Martha Moser]

Been with Verizon for years. Connectivity has never been an issue. I show good connection...until I leave settings and choose either an app or site I've Googled.
Verizon prepaid, new phone number and phone. I'm afraid it's this phone. Orbic Wonder🙄. Only other time this has happened to me was a Boost account and the APN settings were outdated. Unfortunately Verizon doesn't allow a poor dumb customer to alter or add an APN. Any advice?

 

[ocnbrze]

factory reset? take it in to verizon? not sure what else you can do.

 

[Martha Moser]

factory reset? take it in to verizon? not sure what else you can do.

I was trying to avoid that. Verizon development dept did email today. I've responded but haven't heard back.