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no caller info window when phone is already open

njones

Lurker
If my phone (Samsung S7) is idle and a call comes in, the screen opens with the incoming call window. I can see who is calling and answer it.
However, if the screen is already open and a call comes in, the 2 icons on the bottom left/right light up and it rings. I can answer it by pressing the home button. But there is no incoming call window to show me who is calling. How do I make that happen?
Update - an app, SHOULD I ANSWER, was the cause.
Thanks
 
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